Destiny Taylor
Smyrna,GA
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server/Waiter/Hookah Server
Chicago Pizza
Smyrna, GA
07.2020 - Current
- Welcoming guests into the establishment as well as escorting them to their seat.
- Ability to show attention to detail
- Maintain positive attitude
- Prioritize efficiently
- Excellent interpersonal skills and able to retain pleasant rapport with customers and coworkers.
- Ability to work well individually or within a team without supervision
- Ability to provide a customer forward work ethic
- Proficient with in using POS software to accurately process orders, handle payments and generate receipts resulting in efficient service and accurate transactions.
- Certified in food safety practices ensuring compliance with health and sanitation standards ,contributing to safe dining environment for guests and staff.
- Completed TIPS (Training for Intervention Procedures) certification to responsibly serve alcohol and prevent over consumption, promoting a safe and enjoyable atmosphere for patrons.
- Ability to work under pressure and maintain composure during peak dining dining hours, ensuring timely and accurate order delivery.
- Utilized persuasive communication techniques to upsell premium menu items and enhance the overall guest experience while maximizing profitability.
- Managed cash drawer accurately to ensure proper funds are present at end of shift.
- Regularly checked supplies such as tobacco, charcoal, and glassware for adequate inventory levels.
- Educated guests on different types of tobaccos available and their flavor profiles.
- Demonstrated knowledge of alcoholic beverages by suggesting pairings with hookahs.
Server/To-Go Specialist/Host/QA Lead
Chili's
Austell, GA
02.2017 - 06.2020
- Greeted every guest with a smile and made every person who walked through the door feel as welcomed as possible to ensure their return.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Daycare Teacher
1st Step Learning Academy
Powder Springs, GA
02.2018 - 06.2019
- Providing engaging and enriching activities for children ages 2-3
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Assisted with toilet training and diaper changing when necessary.
- Organized and led activities to promote physical, mental and social development.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Provided guidance on social development issues such as sharing, following directions.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Participated in staff meetings and professional development workshops.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
Education
High school diploma -
Mceachern High School
05.2017
Skills
- Cash Handling
- Busser
- Cleaning Experience
- Host/Hostess
- Quality Assurance
- Restaurant Experience
- Serving Experience
- Call Center
- Food Service
- Food Delivery
- Table Bussing
- Order Management
- Food Inspection
- Food Running
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
- Supply Restocking
- Exceptional Customer Service
- Sales Expertise
- Relationship Management
- Item Promotion
- Sales Techniques
- POS Operation
- Check Payment Processing
- Suggestive Selling
- High-Volume Dining
Timeline
Server/Waiter/Hookah Server
Chicago Pizza
07.2020 - Current
Daycare Teacher
1st Step Learning Academy
02.2018 - 06.2019
Server/To-Go Specialist/Host/QA Lead
Chili's
02.2017 - 06.2020
High school diploma -
Mceachern High School
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