Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Teran

Chicago,IL

Summary

Experienced in delivering exceptional customer service, resolving complex issues, and cultivating strong customer relationships. Consistently surpasses sales goals, enhances customer satisfaction, and maintains a positive outlook in fast-paced environments. Committed to continuous education and personal growth, consistently producing high-quality outcomes that contribute to the success of both the team and the organization. A strong communicator with a focus on exceeding customer expectations. A professional hospitality expert with a proven ability to mix and serve beverages, manage bar inventory, and ensure customer satisfaction. Emphasizes team collaboration, adaptability, and achieving high-quality results. Known for providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Reliable, flexible, and dedicated to creating positive experiences for patrons. A professional hospitality worker prepared to excel in a fast-paced environment. Demonstrated success in delivering exceptional customer service and satisfaction. Prioritizes teamwork and adaptability to consistently meet changing needs. Skilled in multitasking, handling customer inquiries, and maintaining a clean and organized workspace. Reliable, results-driven, with a positive attitude and excellent communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

PlayBook
01.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Pet Care Associate / Manager

Petsmart
04.2022 - 04.2023
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners
  • Handled animals safely and remained calm in different situations
  • Kept kennels clean, tidy and spaces stocked with items for pet or staff needs
  • Tracked information about pet health, behavior and food and fluid intake
  • Managed my co-workers and created schedules

Customer Associate

Jewel Osco
05.2021 - 04.2022
  • Responsible for greeting customers
  • Answering questions about products
  • Restocking shelves
  • Handling cash transactions
  • Organizing displays
  • Maintaining cleanliness and orderliness throughout the store
  • Working register

Barista

Starbucks
05.2021 - 02.2022
  • Maintained regular and consistent attendance and punctuality
  • Cleaned counters, machines, utensils, and seating areas daily
  • Listened carefully to customer requests and created personalized, delicious beverages
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Trained new team members with positive reinforcement and respectful, encouraging coaching

Crew Member

Dominos Pizza Inc.
01.2020 - 04.2021
  • Took orders, prepared meals, and collected payments
  • Collaborated with team members to complete orders
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Assisted other team members to achieve goals
  • Prepared products following restaurant, health, and safety standards and procedures
  • Stocked shelves to organize aisles in assigned department
  • Kept kitchen, counter and dining areas cleaned and sanitized

Education

No Degree - Business

Triton College
River Grove, IL
06.2026

High School Diploma -

Prosser Career Academy
Chicago, IL
06.2021

Skills

  • Safety Precautions and Measures
  • Positive Pet Interactions
  • Safety Standards
  • Proper Chemical Handling
  • Daily Logs
  • Veterinary Care
  • Customer Satisfaction
  • OSHA Standards and Codes
  • Public Health
  • Strong multitasking
  • Customer service and assistance
  • Team leadership
  • Friendly and outgoing
  • Cleaning
  • Customer service
  • Team player
  • Highly reliable
  • Cleaning procedures
  • Cash handling
  • Taking orders
  • Team player attitude
  • Opening and closing duties
  • Interactive communication skills
  • Patience and tolerance
  • Strong work ethic

Certification

Basset Certified

Timeline

Server

PlayBook
01.2024 - Current

Pet Care Associate / Manager

Petsmart
04.2022 - 04.2023

Customer Associate

Jewel Osco
05.2021 - 04.2022

Barista

Starbucks
05.2021 - 02.2022

Crew Member

Dominos Pizza Inc.
01.2020 - 04.2021

High School Diploma -

Prosser Career Academy

No Degree - Business

Triton College
Destiny Teran