Destiny Thomas
Cleveland,OH
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 7 plus years of relevant work experience to your team. Organized Patient Service Representative with years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic systems.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
05.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used Epic to schedule appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Division Secretary
University Hospital
11.2019 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided information for patient admissions and discharges to foster timely processing.
Phlebotomy Lab Tech
Cleveland Clinic
02.2016 - 11.2019
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Check patients in and out for lab work.
- Collect blood/urine/stool samples.
Server
Horseshoe Casino
04.2012 - 11.2014
- Beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Prepare supplies needed for following shift.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelors Healthcare Administration - Healthcare Administration
Purdue Global
Online12.2024
Associate of Business Administration - Healthcare Administration
Purdue Global
Online08.2022
Skills
- Insurance verifying
- Payment collection
- Document filing
- Appointment Scheduling
- Epic expert
- Directing callers
Timeline
Patient Service Specialist
Cleveland Clinic
05.2022 - Current
Division Secretary
University Hospital
11.2019 - 04.2022
Phlebotomy Lab Tech
Cleveland Clinic
02.2016 - 11.2019
Server
Horseshoe Casino
04.2012 - 11.2014
Bachelors Healthcare Administration - Healthcare Administration
Purdue Global
Associate of Business Administration - Healthcare Administration
Purdue Global