Destiny Thomas
Clearfield
Summary
Over three years of experience in customer-oriented positions, adept at enhancing client interactions and optimizing workflow. Skilled in maintaining high standards of service and operational efficiency in fast-paced environments, from retail to coffee shops. Demonstrates strong capabilities in team collaboration, schedule management, and implementing innovative customer service strategies to boost customer satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Shift lead (Retail associate)
Cvs
12.2022 - 05.2024
- Provide exceptional customer service, enhancing customer satisfaction and retention
- Collaborate with team to ensure efficient store operations and high productivity
- Foster positive customer relationships, creating memorable shopping experiences
- Maintain strong loyalty between store and customers, driving repeat business
- Enhanced customer retention by fostering strong relationships and delivering superior service
- Streamlined store operations, boosting team productivity and efficiency
- Guided new staff in mastering customer service protocols, enhancing team competence
- Initiated innovative strategies to personalize customer interactions, increasing store loyalty
- Analyzed customer feedback to refine service approaches, elevating customer satisfaction
- Monitored inventory and sales data to optimize stock levels, ensuring product availability
Barista
Black Rifle Coffee Company
08.2021 - 12.2022
- Prepared orders in high-demand settings, ensuring timely and accurate service
- Delivered quality food and beverages, enhancing customer satisfaction
- Assisted customers with retail purchases, improving overall sales
- Managed beverage quality, leading to a notable increase in repeat customers
- Meticulously maintained inventory, ensuring availability of products
- Teamed with staff to streamline order processes, boosting efficiency
- Eagerly engaged with customers to tailor their coffee experience
- Introduced new beverage combinations, increasing repeat business
- Optimized coffee brewing techniques, enhancing flavor profiles and customer approval
- Conducted thorough quality checks on incoming supplies to maintain product standards
Crew member
Cold Stone Creamery
06.2021 - 08.2021
- Efficiently manage online and in-store orders, ensuring timely and accurate preparation
- Deliver high-quality desserts, maintaining customer satisfaction and loyalty
- Handle multiple orders simultaneously, demonstrating strong multitasking skills
- Ensure precise preparation of desserts, upholding high quality standards
- Supported team in streamlining order processes, improving overall efficiency
- Contributed to innovative dessert presentation techniques, boosting store appeal
- Eagerly engaged with customers to ensure a delightful dessert experience
- Enhanced customer engagement through proactive service, increasing repeat visits
- Assisted new team members, ensuring rapid adaptation to job roles
- Mentored new staff to fast-track their proficiency and integration
Appointment setter
BEAR-LANDSCAPING
- Managed phone communications, ensuring professional etiquette and efficient appointment scheduling
- Enhanced team collaboration, leading to improved workflow and customer satisfaction
- Implemented new scheduling techniques, significantly reducing wait times and boosting client interactions
- Adapted to a fast-paced environment, maintaining seamless schedule management and client relations
- Optimized appointment coordination, contributing to operational excellence and team productivity
Education
High-school Diploma -
Skills
- Time management
- Organization
- Customer service
- Critical thinking
- Teamwork
- Leadership
- Attention to detail
- Communication
- Computer skills
- Phone etiquette
- Scheduling
- Problem-solving
- Creativity
- Sales
- Inventory management
- Customer retention
- Team collaboration
- Quality control
- Production leadership
- Staff motivation
- Daily reporting
- Shift leadership
Additional Information - Experience
- BEAR-LANDSCAPING
- Cvs
- Black Rifle Coffee Company
- Cold Stone Creamery
Timeline
Shift lead (Retail associate)
Cvs
12.2022 - 05.2024
Barista
Black Rifle Coffee Company
08.2021 - 12.2022
Crew member
Cold Stone Creamery
06.2021 - 08.2021
Appointment setter
BEAR-LANDSCAPING