Destiny Thomas
Clearfield
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment setter
BEAR-LANDSCAPING
- Managed phone communications, ensuring professional etiquette and efficient appointment scheduling
- Enhanced team collaboration, leading to improved workflow and customer satisfaction
- Implemented new scheduling techniques, significantly reducing wait times and boosting client interactions
- Adapted to a fast-paced environment, maintaining seamless schedule management and client relations
- Optimized appointment coordination, contributing to operational excellence and team productivity
Direct Support Professional
NORTHEASTERN SERVICES
09.2025 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Implemented individualized care plans, ensuring adherence to specific needs and preferences.
- Monitored behavioral patterns, providing support to enhance emotional well-being and social skills.
- Collaborated with multidisciplinary teams to develop comprehensive service strategies for clients.
- Documented client progress accurately, maintaining compliance with regulatory standards and agency policies.
- Trained new staff on best practices in client care and support techniques, improving team efficiency.
- Advocated for client rights and needs, fostering a supportive environment within the community.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
Daycare Teacher
ABC Kids
07.2025 - 09.2025
- Developed and implemented age-appropriate lesson plans to promote cognitive and social growth.
- Facilitated daily activities, ensuring a safe and engaging environment for children.
- Observed and documented children's progress, adjusting strategies to meet individual needs.
- Communicated effectively with parents regarding children's development and classroom activities.
- Organized parent-teacher meetings to discuss student achievements and address concerns.
- Maintained cleanliness and organization of classrooms, fostering a positive learning atmosphere.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
Shift lead (Retail associate)
Cvs
12.2022 - 05.2024
- Provide exceptional customer service, enhancing customer satisfaction and retention
- Collaborate with team to ensure efficient store operations and high productivity
- Foster positive customer relationships, creating memorable shopping experiences
- Maintain strong loyalty between store and customers, driving repeat business
- Enhanced customer retention by fostering strong relationships and delivering superior service
- Streamlined store operations, boosting team productivity and efficiency
- Guided new staff in mastering customer service protocols, enhancing team competence
- Initiated innovative strategies to personalize customer interactions, increasing store loyalty
- Analyzed customer feedback to refine service approaches, elevating customer satisfaction
- Monitored inventory and sales data to optimize stock levels, ensuring product availability
Barista
Black Rifle Coffee Company
08.2021 - 12.2022
- Prepared orders in high-demand settings, ensuring timely and accurate service
- Delivered quality food and beverages, enhancing customer satisfaction
- Assisted customers with retail purchases, improving overall sales
- Managed beverage quality, leading to a notable increase in repeat customers
- Meticulously maintained inventory, ensuring availability of products
- Teamed with staff to streamline order processes, boosting efficiency
- Eagerly engaged with customers to tailor their coffee experience
- Introduced new beverage combinations, increasing repeat business
- Optimized coffee brewing techniques, enhancing flavor profiles and customer approval
- Conducted thorough quality checks on incoming supplies to maintain product standards
Crew member
Cold Stone Creamery
06.2021 - 08.2021
- Efficiently manage online and in-store orders, ensuring timely and accurate preparation
- Deliver high-quality desserts, maintaining customer satisfaction and loyalty
- Handle multiple orders simultaneously, demonstrating strong multitasking skills
- Ensure precise preparation of desserts, upholding high quality standards
- Supported team in streamlining order processes, improving overall efficiency
- Contributed to innovative dessert presentation techniques, boosting store appeal
- Eagerly engaged with customers to ensure a delightful dessert experience
- Enhanced customer engagement through proactive service, increasing repeat visits
- Assisted new team members, ensuring rapid adaptation to job roles
- Mentored new staff to fast-track their proficiency and integration
Education
High-school Diploma - undefined
Skills
- Time management
- Organization
- Customer service
- Critical thinking
- Teamwork
- Leadership
- Attention to detail
- Communication
- Computer skills
- Phone etiquette
- Scheduling
- Problem-solving
- Creativity
- Sales
- Inventory management
- Customer retention
- Team collaboration
- Quality control
- Production leadership
- Staff motivation
- Daily reporting
- Shift leadership
- First aid and safety
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Direct patient care
- Patient care
- Disability awareness
- ADL support
Profile Url
https://bold.pro/my/destiny%2Dthomas%2D250221085658/501r
Certification
FIRST AID
CPR
FOOD HANDLERS
SOARS
Timeline
Direct Support Professional
NORTHEASTERN SERVICES
09.2025 - Current
Daycare Teacher
ABC Kids
07.2025 - 09.2025
Shift lead (Retail associate)
Cvs
12.2022 - 05.2024
Barista
Black Rifle Coffee Company
08.2021 - 12.2022
Crew member
Cold Stone Creamery
06.2021 - 08.2021
Appointment setter
BEAR-LANDSCAPING