Open To Work
Destiny Thompson
Tecumseh,OK
Work Preference
Summary
Detail-oriented lab technician with expertise in laboratory safety protocols and quality control testing. Proven ability to implement safety measures and maintain compliance, ensuring accurate results and a safe lab environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lab Technician (Industrial)
Jindal Films Americas
Shawnee, OK
06.2018 - 08.2021
- Conducted routine quality control tests to ensure product integrity and compliance with industry standards.
- Operated laboratory equipment, including spectrophotometers and chromatographs, for accurate testing procedures.
- Maintained detailed documentation of experiments and results to support regulatory compliance and traceability.
- Collaborated with cross-functional teams to troubleshoot issues and optimize testing workflows for efficiency.
- Implemented safety protocols in laboratory practices, reducing risks associated with hazardous materials handling.
- Trained new technicians on standard operating procedures and best practices for laboratory operations.
- Analyzed test data to identify trends, contributing to process improvements and product development initiatives.
- Assisted in the calibration of laboratory instruments, ensuring precision in experimental outcomes and reporting accuracy.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Trained new associates in laboratory procedures and standards.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Participated in lab meetings and project presentations.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Trained and supervised junior technicians in laboratory protocols.
- Cooperated with other technicians to develop and test new protocols.
- Interpreted laboratory results to provide technical advice to scientists.
Flooring Sales Specialist
Lowes Home Improvment
Shawnee, OK And Bixby Ok
02.2012 - 05.2016
- Guided customers in selecting flooring solutions based on needs and preferences.
- Developed and maintained knowledge of flooring products, trends, and installation techniques.
- Assisted in creating visually appealing product displays to enhance customer engagement.
- Collaborated with installation teams to ensure accurate measurements and project timelines.
- Conducted product demonstrations to educate customers on features and benefits of flooring options.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Boosted sales revenue by implementing effective marketing strategies and promoting various flooring options.
- Assisted customers with selecting appropriate floor types and styles.
Medical Receptionist
Family Medical Specialists
Shawnee, OK
03.2007 - 02.2010
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between patients and medical staff, ensuring accurate information exchange.
- Maintained electronic health records, verifying accuracy and compliance with privacy regulations.
- Facilitated insurance verification processes, streamlining patient billing inquiries and resolving discrepancies.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
Registered Nurse Program
Rose State College
Oklahoma City, OK05-2027
Certificate - Phlebotomy
Gordon Cooper Technology Center
Shawnee OK02-2026
Skills
- Laboratory safety protocols
- Sample preparation
- Microscopy techniques
- Lab result interpretation
- Interpersonal and written communication
- Lab equipment maintenance
- Microbiology techniques
- Safety compliance
- Research and documentation
- Specimen processing
- Chemical handling
- Hazardous waste management
- Hazardous materials handling
- Medical terminology
- Medical laboratory procedures
- Specimen collection
- Specimen preparation
- DNA extraction
Accomplishments
- Achieved phlebotomy through effectively helping with student studies.
Certification
- Phlebotomy Gordon Cooper Technology Center three months
Languages
English
Full Professional
Interests
My interests are spending time with my kids, camping, reading and painting I enjoy helping others which is one of the reasons I want to insert myself into the medical field and further pursue my educational goals
- I enjoy helping others and giving back to the community
- Avid Reader
- Reading
- Video Gaming
- Fundraising Events
- I participate in a variety of outdoor recreational activities
- Team Sports
- Music
- I like working with my hands and fixing things
- Camping
- Volunteering with youth sports programs as a score keeper in baseball and softball
- Drawing and Painting
Timeline
Lab Technician (Industrial)
Jindal Films Americas
06.2018 - 08.2021
Flooring Sales Specialist
Lowes Home Improvment
02.2012 - 05.2016
Medical Receptionist
Family Medical Specialists
03.2007 - 02.2010
Registered Nurse Program
Rose State College
Certificate - Phlebotomy
Gordon Cooper Technology Center