Destiny Thorpe
Townsend ,GA
Summary
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
19
19
years of professional experience
Work History
Shipping and Receiving Clerk
Shippers
01.2012 - 01.2019
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Analyzed data to prepare reports and identify process improvements.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Personal Assistant
The Harold's
12.2004 - 03.2011
- Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
- Streamlined communication for better efficiency between executive and team members by acting as a liaison.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Developed relationships with key stakeholders, fostering trust and rapport within the network of contacts.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Accomplished project deadlines by assisting with task completion whenever required.
- Ensured a well-maintained professional image both internally and externally through diligent representation of executives.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
- Attended meetings, took notes and tracked action items.
- Kept detailed track of household and maintenance inventory and schedules.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Participated in team meetings and staff training sessions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided emotional support and companionship to clients.
- Maintained entire family's schedule and organized events.
- Helped clients to maintain independence and quality of life.
- Coordinated appointments with medical professionals.
- Provided assistance with medication management.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Developed and implemented individual care plans tailored to needs of each client.
- Encouraged clients to take part in activities tailored to individual needs.
- Preserved patient safety by following safety protocols.
- Monitored and reported any changes in clients' physical and mental health.
- Liaised with key accounts to deliver targeted administrative household support.
- Assisted clients with physical therapy exercises.
Call Center Representative
Snelling Staffing
01.2000 - 08.2003
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Approved and terminated customer contracts upon request.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
GED - General Studies
Brunswick High School
Brunswick, GA08.2007
Skills
- Safety Procedures
- Effective Communication
- Relationship Building
- Materials transportation
- Attention to Detail
- Shipment Tracking
- Heavy Lifting
- Self-Motivated and Independent
- Teamwork and Cooperation
- Shipping and receiving
- Punctual and Reliable
- Inspection and Quality Control
- Interpersonal Skills
- Records Management
- Invoice reconciliation
- US Driver's License
- Package handling
- Packing Equipment Operation
- Shipping Documentation
- Equipment Maintenance
- Material Handling Equipment
- Labeling Accuracy
- Workflow Planning
- Contents Verification
- Quality Control
- Vendor Relationship Management
- Charge Calculation
- Shipping coordination
- Document Preparation
- Requirements Planning
- Freight Labeling
- Materials Movement
- Shipment Inspection
- Delivery Scheduling
- Invoice Preparation
- Package preparation
- Storage and Supply Management
- Inventory Counts
- Microsoft Office
- Carrier Relations
- Package labeling
- Multitasking
- Materials Handling
- Environmental Impact Control
- Goal Setting
- Product and Materials Sorting
- Shipment planning
- Critical Thinking
- Damage Identification and Reporting
- Reliability
- Work Order Following
- Basic Mathematics
- Order Checking
- Self Motivation
- Route Planning
Timeline
Shipping and Receiving Clerk
Shippers
01.2012 - 01.2019
Personal Assistant
The Harold's
12.2004 - 03.2011
Call Center Representative
Snelling Staffing
01.2000 - 08.2003
GED - General Studies
Brunswick High School