Destiny Tijerina
El Paso,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Merchandising Manager
Ulta Salon and Cosmetics
09.2024 - Current
- Guide a team of Task Associates and be accountable for supporting the operations of the store, including, but not limited to, the shipment process, replenishment, omni-channel, price changes, and markdowns
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented systems and procedures to increase sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time.
Lead Cashier
Ulta Salon and Cosmetics
07.2023 - 09.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Kept track of credit card and loyalty sign ups and coached other associates on how to improve their numbers.
- Helped customers complete purchases, locate items, and join reward programs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Maintained a clean, organized work environment to promote efficient operations and improve overall customer experience.
- Provided exceptional leadership in guiding team members toward achieving individual performance goals while maintaining a cohesive team dynamic.
Key Holder
Bath And Body Works
05.2021 - 07.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Trained team members in successful strategies to meet operational and sales targets.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Front Desk Receptionist
Canine Resort
07.2020 - 11.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified shop owner immediately when problems escalated.
- Counted cash drawer and did bank deposits.
- Collected payments, processed transactions and updated relevant records.
- Responsible for opening and closing down the shop, leaving it clean and ready for the day after.
Front Desk Receptionist, Volunteer
Pavo Real Recreation Center
06.2018 - 09.2019
- Help take care of the kids at the Summer Sports Camp.
- Take count of the facility, hourly.
- Check out sports equipment to customers.
- Check People into the gym.
- Give out food from the after school program.
- Clean Classrooms.
- Decorate for events and holidays.
Education
No Degree - Psychology
The University of Texas At El Paso
El Paso, TXAssociate of Science - Psychology
El Paso Community College
El Paso, TX05.2024
High School Diploma -
Del Valle High School
El Paso, TX06.2020
Skills
- Cash Handling
- Customer Service
- Store Opening and Closing
- Retail Effectiveness
- Delegation and Supervision
- Superior Work Ethic
- Merchandise presentation
- Pricing strategy
- Merchandise planning
- Inventory management
Timeline
Merchandising Manager
Ulta Salon and Cosmetics
09.2024 - Current
Lead Cashier
Ulta Salon and Cosmetics
07.2023 - 09.2024
Key Holder
Bath And Body Works
05.2021 - 07.2023
Front Desk Receptionist
Canine Resort
07.2020 - 11.2020
Front Desk Receptionist, Volunteer
Pavo Real Recreation Center
06.2018 - 09.2019
No Degree - Psychology
The University of Texas At El Paso
Associate of Science - Psychology
El Paso Community College
High School Diploma -
Del Valle High School
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