Destiny Tipton
Limestone,TN
Summary
I am known to be a diligent Receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
I am experienced with deep cleaning techniques and efficient organization methods to create spotless and welcoming spaces. Utilizes effective cleaning products and equipment to ensure hygienic environments. Knowledge of time management and prioritization to complete tasks swiftly and thoroughly.
I am also experienced with animal care and clinical support in veterinary settings. Utilizes skills in assisting with medical procedures and maintaining patient records. Knowledge of animal handling and client communication ensures smooth operations and excellent care.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant
East Tennessee Veterinary Hospital
01.2024 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Administered medications to animals in treatment and documented changes in condition.
- Improved client relations through effective communication and education on pet health needs.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
- Enhanced clinic operations, efficiently scheduling appointments and managing veterinarian calendars.
- Maintained medical records and documentation accurately, recording patient histories and treatment plans.
Front and Back Desk Receptionist
East Tennessee Veterinary Hospital
06.2024 - 12.2024
- Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
- Contributed to team success by assisting in various administrative tasks when needed.
- Boosted office organization by maintaining up-to-date records and filing systems.
- Expedited invoice processing by accurately verifying charges and submitting payments on time.
- Demonstrated adaptability through cross-training in multiple office functions, increasing versatility to provide coverage when necessary.
- Enhanced the overall client experience by maintaining a clean and welcoming reception area.
- Ensured smooth communication between clients, staff, and management through professional phone etiquette and message handling.
- Streamlined appointment scheduling for improved time management and increased client appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
House Cleaner
Rebecca's Sparkling Touch
01.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Emptied trashcans and transported waste to collection areas.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
Receptionist
Upper-Cut Barbershop
05.2022 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and made appointments for haircuts.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Cleaned bathrooms and waiting areas.
- Washed, folded, and put away all laundry.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Durham Hensley Health and Rehabilitation Center
05.2021 - 12.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Took temperatures at check-in to insure a safe work environment during the COVID-19 pandemic
- Checked in patient families and escorted them to correct rooms
- When facility was in lock down, brought patients to visiting area window to see their family as well as set up company mobile phone so they could speak to each other.
- Helped visitors bring resident patient their groceries, linens, and other essentials.
- Distributed mail to residents and correct facilities through out the building.
Fast Food Worker
Pals Sudden Service
02.2020 - 05.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Assisted with preparing cold food items.
Education
No Degree - Psychology
Tusculum University
Greeneville, TNHigh School Diploma -
West Greene Highschool
Moshiem, TN05-2021
Skills
- Client communication
- Cleaning and sanitizing
- Animal safety
- Appointment scheduling
- Medical record-keeping
- Multitasking Abilities
- Attention to detail
- Fast learner
- Excellent communication
- Problem-solving
- Organizational skills
Timeline
Front and Back Desk Receptionist
East Tennessee Veterinary Hospital
06.2024 - 12.2024
Veterinary Assistant
East Tennessee Veterinary Hospital
01.2024 - Current
House Cleaner
Rebecca's Sparkling Touch
01.2023 - 05.2024
Receptionist
Upper-Cut Barbershop
05.2022 - 10.2023
Receptionist
Durham Hensley Health and Rehabilitation Center
05.2021 - 12.2021
Fast Food Worker
Pals Sudden Service
02.2020 - 05.2020
No Degree - Psychology
Tusculum University
High School Diploma -
West Greene Highschool
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