Destiny Todd
Summary
I’m a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. I have excellent verbal and written communication with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Entrance Attendant
Corewell Health
05.2025 - 06.2026
- Managed guest inquiries effectively, providing accurate information and directions.
- Welcomed and assisted guests and patients, ensuring a positive first impression of the hospital.
- Transported patients safely and efficiently across hospital departments, ensuring timely access to services.
Picker (Seasonal)
Amazon
10.2024 - 01.2025
- Responsible for locating and retrieving items from shelves based on customer orders.
Claim Support Coordinator
Medix, Included Health
12.2022 - 08.2024
- Liaised between insured customers and agents, updating accounts and collecting necessary information.
- Communicated with policyholders to acquire missing information for claims processing.
- Explained policy details, claims status and account changes to inform policyholders.
- Provided account information, claims procedure guidance and additional resources to support policyholders throughout claims process.
Customer Service Representative
RemX, McKesson Specialty
09.2021 - 12.2022
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs. 40hrs/wk.
Mail Examiner
Randstad (Broadridge)
01.2021 - 06.2021
- Reviewed incoming mail for proper date, postage and barcode scans.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Evaluated mail trays to determine proper placement.
- Sorted and placed mail into mail bins with high levels of accuracy. 40hrs/wk.
Phlebotomy Technician
Talecris Plasma Resources
11.2018 - 10.2020
- Fostered relationships with patients to build trust and mitigate discomfort during collecting units of blood from patients of all ages and needle tolerances using venipuncture.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. 40hrs/wk.
Education
High School Diploma -
Sylvan Hills High School
Bachelor - Liberal Studies Minor Psychology
University of Maine
Presque Isle, MI05.2027
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Creative Problem Solving
- Customer Data Confidentiality
- Phone and Email Etiquette
- Strong work ethic
Timeline
Entrance Attendant
Corewell Health
05.2025 - 06.2026
Picker (Seasonal)
Amazon
10.2024 - 01.2025
Claim Support Coordinator
Medix, Included Health
12.2022 - 08.2024
Customer Service Representative
RemX, McKesson Specialty
09.2021 - 12.2022
Mail Examiner
Randstad (Broadridge)
01.2021 - 06.2021
Phlebotomy Technician
Talecris Plasma Resources
11.2018 - 10.2020
High School Diploma -
Sylvan Hills High School
Bachelor - Liberal Studies Minor Psychology
University of Maine