Destiny Torrence
Mcdonough,GA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
8
8
years of professional experience
Work History
(DKH) Designated Key Holder
Columbia Sportswear
11.2021 - 10.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Affectively opened and closed the store.
Personal Shopper
Lowe’s Foods To Go
03.2021 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
PCA
Home Instead Senior Care
06.2020 - 02.2021
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Customer Care Representative
Lowe’s Companies
02.2020 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Cashier
Bojangles'
03.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Associates in Arts -
Wilkes Community College
Wilkesboro, NC03-2023
High School Diploma -
West Wilkes High School
Millers Creek, NC05-2019
Skills
- Outgoing friendly personality
- Hardworking
- Charismatic
- Team leadership
- Excellent people and communication skills
- Eager to help others
- Positive attitude
- Full knowledge of computer applications and skills
Timeline
(DKH) Designated Key Holder
Columbia Sportswear
11.2021 - 10.2024
Personal Shopper
Lowe’s Foods To Go
03.2021 - 10.2021
PCA
Home Instead Senior Care
06.2020 - 02.2021
Customer Care Representative
Lowe’s Companies
02.2020 - 06.2020
Cashier
Bojangles'
03.2017 - 12.2018
Associates in Arts -
Wilkes Community College
High School Diploma -
West Wilkes High School
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