Destiny Torres
Irvine,CA
Summary
Enthusiastic, results-driven shift leader with extensive experience in enhancing team productivity and customer satisfaction. Known for adaptability and strong organization skills, contributing to streamlined operations. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
All That Barbecue
Irvine, CA
09.2024 - Current
- Delivered excellent customer service, ensuring a positive guest dining experience.
- Responded promptly to inquiries and resolved issues efficiently.
- Exhibited exceptional multi-tasking abilities by overseeing multiple tables and diverse responsibilities in a high-pressure environment.
- Maintained cleanliness and organization of dining and service areas.
- Supported team operations, including restocking supplies and collaborating during busy shifts.
Food Runner
All That Barbecue
Irvine, CA
09.2023 - Current
- Delivered food efficiently to ensure timely service and customer satisfaction.
- Maintained cleanliness and organization of kitchen areas, contributing to a seamless system for staff.
- Monitored inventory and replenished as necessary.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Assisted in training new food runners, improving team efficiency and service quality.
Restaurant Hostess
All That Barbecue
Irvine, CA
2021 - Current
- Greeted and seated guests while managing reservations and waitlists to ensure smooth flow and a welcoming atmosphere.
- Communicated effectively with kitchen and waitstaff to coordinate service and improve operational efficiency.
- Trained new staff on customer service standards and procedures.
- Handled high-pressure situations with composure, multitasking between guest needs and phone inquiries.
- Accurately processed orders and payments using POS systems, including bill splitting.
Shift Leader
Jamba Juice
Tustin, CA
05.2019 - 03.2023
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on product preparation and customer service techniques.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Education
High School Diploma -
Foothill High School
Tustin, CA05-2020
Neuroscience
Irvine Valley College
Irvine, CA05-2029
Skills
- Strong work ethic
- High energy and stamina
- Adaptable and flexible
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Team collaboration
- Service prioritization
- Point of sale (POS) system operations
- Multitasking and organization
- Performance improvement
Certification
- Responsible Beverage Service Certification
- California Food Handlers Certification
Timeline
Server
All That Barbecue
09.2024 - Current
Food Runner
All That Barbecue
09.2023 - Current
Shift Leader
Jamba Juice
05.2019 - 03.2023
Restaurant Hostess
All That Barbecue
2021 - Current
High School Diploma -
Foothill High School
Neuroscience
Irvine Valley College