Destiny Town
Moore Haven,FL
Summary
Dynamic 911 Emergency Dispatcher/Calltaker with expertise in crisis management and active listening, adept at enhancing response times at Glades County Sheriff's Office. Proven ability to assess emergencies swiftly and prioritize effectively, ensuring optimal resource allocation. Strong multitasking skills and communication skills following with ability to perform task quickly and with ease in any situation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Glades County Sheriff's Office
12.2022 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Teacher
A Childs World South
04.2022 - 08.2022
- Maintained organized, fun and interactive classroom to help children feel safe.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Team Associate
Bridge Street Coffee and Tea
03.2021 - 12.2021
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Associate of Arts - Biology
Indian River State College
Ft. Pierce, FL05-2026
GED -
Lee County School District
Fort Myers, FL12-2019
Skills
- Situational awareness
- Geographical expertise
- Teamwork and collaboration
- Active listening
- Computer skills
- Data entry proficiency
- Call management
- Crisis management
- Police and fire procedures
- Emergency assessment
- EMS dispatch
- Multitasking and prioritization
- CPR and first aid
- Emergency medical dispatch (EMD)
Experience with basic job skills
Clerical 3+ years
Call taking/Dispatching 3+ years
Customer Service 6+ years
Computer skills 2+ years
Interpersonal skills 6+ years
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- CJIS - Criminal Justice Information Services
- FCIS/NCIC
- CPR/BLS
Timeline
911 Emergency Dispatcher
Glades County Sheriff's Office
12.2022 - Current
Teacher
A Childs World South
04.2022 - 08.2022
Team Associate
Bridge Street Coffee and Tea
03.2021 - 12.2021
Associate of Arts - Biology
Indian River State College
GED -
Lee County School District
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