Destiny Townsley
Fort Worth,TX
Summary
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in leadership,tasking and marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Customer-oriented retail manager with several years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Tactical team builder with expertise in introducing products, and determining customer needs to deliver effective solutions.
Overview
8
8
years of professional experience
Work History
Senior CXC
Macys Department Store
Fort Worth, TX
05.2021 - Current
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Developed strategies for increasing sales and improving customer service.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Managed daily operations of the store, including opening and closing procedures.
- Organized promotional events to increase brand awareness and drive sales growth.
- Created detailed timelines for event planning, execution and follow up activities.
- Awarded company spot bonus 3+times
- Maintained accurate records of expenses related to event planning activities.
- Monitored progress of event planning activities to ensure deadlines were met.
Beauty Expert
Dillards Department Store
Fort Worth , TX
10.2017 - 04.2021
- Ensured that health standards are met by regularly sanitizing tools and workstations.
- Conducted skin analysis tests with clients to determine their individual needs.
- Developed marketing campaigns to promote beauty services offered by the company.
- Trained new staff members on proper techniques for providing beauty treatments.
- Maintained a high level of knowledge about current industry trends, services, and products.
- Demonstrated how to apply makeup, skincare products, and other beauty treatments.
- Created custom packages of services tailored to each client's individual needs.
- Delivered prompt, accurate, and excellent customer service.
- Awarded Pace- Setter 3 years in a row
Sales Lead Keyholder
Crazy 8
Fort Worth, TX
06.2016 - 10.2017
- Monitored daily activities of employees including register transactions and stocking shelves.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Provided feedback on employee performance evaluations as needed by management team members.
- Provided customer service to ensure satisfaction with purchases.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Processed payments using various methods such as credit cards or cash transactions.
- Received and processed all shipments of new merchandise to ensure new product went to sales floor in a timely manner
- Assuring the store/stockrooms are all up to standard
Education
High School Diploma -
R.L Paschal High School
Fort Worth, TX06-2016
Skills
- Task Prioritization
- Team Leadership
- Adaptability and Flexibility
- Problem-solving abilities
- Reliability
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Relationship Building
- Active Listening
- Time Management
- Professional Demeanor
Timeline
Senior CXC
Macys Department Store
05.2021 - Current
Beauty Expert
Dillards Department Store
10.2017 - 04.2021
Sales Lead Keyholder
Crazy 8
06.2016 - 10.2017
High School Diploma -
R.L Paschal High School