Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Tramel

Tampa

Summary

Detail-oriented and efficient Billing Specialist with over 7 years experience managing invoices, resolving billing discrepancies and maintaining accurate financial records. Skilled in using ICD-10 software, ensuring timely payments, and delivering excellent support to clients and internal teams. Adept at reducing billing errors, improving payment cycles, and maintaining regulatory compliance.

Overview

10
10
years of professional experience

Work History

Billing Specialist

Courier Express
Tampa
01.2025 - Current
  • Investigate and resolve billing issues and discrepancies with customers and internal teams.
  • Process and sort over 3,000 orders daily while adhering to departmental policies and procedures.
  • Address customer inquiries and resolve issues, including verifying insurance coverage for lost or damaged items.
  • Recorded and applied customer payments to outstanding invoices accurately.
  • Generated reports on billing activities, revenue recognition, and potential discrepancies for management analysis.

Medical Billing Support Specialist

Amazon
Ruskin
07.2019 - 06.2021
  • Processed and generated over 400 invoices weekly.
  • Maintained accurate documentation to comply with internal policies and external audits.
  • Reconciled accounts discrepancies and follow careful audit and review records.
  • Liaise with clients / vendors to resolve disputes quickly and professionally.

Manager

Wendy's
Ruskin
10.2016 - 05.2017
  • Resolved order issues for over 500 customers daily, ensuring high levels of customer satisfaction and maintaining a 98% order accuracy rate.
  • Conducted operational audits to ensure compliance with food safety standards, and assisted in financial reporting by preparing spreadsheets and verifying data accuracy.

Server

Brookedale Senior Living
Tampa
11.2015 - 09.2016
  • Delivered 40 to 60 food orders per shift, ensuring timely service and maintaining resident satisfaction with meals and the overall dining experience.
  • Collaborated with kitchen staff to maintain cleanliness, assisted in bussing and resetting tables, and managed inventory restocking and waste disposal efficiently.

Education

Certificate - Medical Billing and Coding

HCC

High School Diploma -

Middleton High School

Skills

  • Microsoft Office
  • Compliance
  • Strong verbal and written communication skills
  • Billing Processor
  • Attention to Detail
  • Conflict Resolution
  • Analytical
  • Customer Service
  • CPT/CD-10
  • HIPPA Compliance

Timeline

Billing Specialist

Courier Express
01.2025 - Current

Medical Billing Support Specialist

Amazon
07.2019 - 06.2021

Manager

Wendy's
10.2016 - 05.2017

Server

Brookedale Senior Living
11.2015 - 09.2016

Certificate - Medical Billing and Coding

HCC

High School Diploma -

Middleton High School

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