Destiny Trevino
San Antonio,TX
Summary
Detail-oriented with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Highly committed with hardworking mentality to maintain quality of services and products.
Efficient billing professional with 3 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
9
9
years of professional experience
Work History
Medical Billing and Collections Specialist
Kids First Pediatric Group
02.2020 - 02.2023
- Verified accuracy of accounts payable payments, resulting in Number% reduction in payment errors and check reissues.
- Processed billing calls and answered questions from patients and third-party carriers.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Processed vendor and supplier payments on weekly basis.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Compiled and tracked outstanding balances owed to medical facilities.
Restaurant Waitress
Arizona Cafe
06.2017 - 01.2020
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Store Manager
SUBWAY®Restaurants
11.2013 - 06.2017
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Holmes High School
San Antonio, TX06.2015
Skills
- Quality Improvement
- Reviewing Patient Information
- HIPAA Compliance
- Organization and Prioritization
- Medical Billing and Collections
- Customer Satisfaction
- Customer Experience
- Microsoft Office
- Organizational Skills
Timeline
Medical Billing and Collections Specialist
Kids First Pediatric Group
02.2020 - 02.2023
Restaurant Waitress
Arizona Cafe
06.2017 - 01.2020
Store Manager
SUBWAY®Restaurants
11.2013 - 06.2017
High School Diploma -
Holmes High School
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