Destiny Underwood
Philadelphia,PA
Summary
Communicative customer service professional motivated to maintain satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships. Outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Direct Support Caregiver
Merakey Allegheny Valley School
Lafayette, PA
03.2022 - 06.2024
- Provided daily assistance with personal hygiene and grooming needs.
- Ensured that client's physical and emotional health needs were met.
- Assisted clients in completing activities of daily living.
- Monitored client behavior, documented observations, and reported any changes to supervisor.
- Maintained a safe environment for the clients by monitoring their whereabouts at all times.
- Transported clients to medical appointments or other destinations as needed.
- Provided companionship and emotional support to those in need of it.
Security Officer
Allied Universal Security Services
Philadelphia, PA
11.2018 - 05.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided customer service by answering incoming calls and responding to inquiries.
- Assisted customers with troubleshooting problems, product information, and order processing.
- Demonstrated patience when dealing with difficult customers while maintaining professionalism at all times.
Education
Pennsylvania Institute of Technology
Media, PA01-2026
High School Diploma -
Pennfoster
Philadelphia, PA11-2018
Skills
- Emotional Support
- Compassionate Caregiving
- Adaptive equipment use
- Personal Hygiene Assistance
- Meal Preparation
- Mobility Assistance
- Incident Reporting
- Documentation
- Electronic surveillance
- Emergency Response
- Access Control
- Identification verification
- Detail Oriented
Timeline
Direct Support Caregiver
Merakey Allegheny Valley School
03.2022 - 06.2024
Security Officer
Allied Universal Security Services
11.2018 - 05.2021
Pennsylvania Institute of Technology
High School Diploma -
Pennfoster
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