Destiny Vaiolo
Tacoma
Summary
Seasoned professional with over 7 years of customer service experience. Strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
10.2023 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed and resolved escalations from dissatisfied customers, identified errors in passengers account while working closely with management and other departments to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction, while demonstrating high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable. accepted payments, processed refunds and cancellation requests.
Material Handler
Peak Supply
12.2021 - 10.2023
- Collaborated with cross functional teams to fulfill urgent orders with shipping carriers for timely pickups.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Coordinated with management team to ensure timely shipment of products and reducing delivery delays.
- Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
Sales Associate
H&M
10.2019 - 12.2021
- Collaborated with team members to achieve daily sales goals and deliver exceptional customer service
- Assisted customers in finding desired products, offering suggestions and guidance based on their preferences and needs.
- Participated in regular training sessions to stay updated on product knowledge, promotions and sales strategies
- Handled cash transactions efficiently by managing returns, exchanges and refunds in accordance with store policy. While adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Program coordinator
CWU Diversity and equity center
08.2018 - 08.2019
- Recruited, trained and supervised volunteers and student employees to support program activities and events.
- Developed, planned and implemented a variety of diversity and equity programs, workshops and events to promote inclusivity and cultural awareness
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact and facilitate joint initiatives.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Managed budgets and resources for successful execution of multiple programs simultaneously and assisted in the development of grant proposals while also securing funding for vital program initiatives.
Service drive assistant
BMW
06.2017 - 09.2017
- Managed service appointment schedules, making adjustments as needed to accommodate urgent or unexpected service requests.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Bachelor of Arts - Public Relations
Central Washington University
Ellensburg, WAHS Diploma - General Education
Franklin Pierce High School
Tacoma, WASkills
- Customer service
- Data entry
- Outstanding communication skills
- Conflict resolution
- Exemplary work ethic
- Team collaboration
- Customer engagement
- Brand awareness
- Social media management
- Event coordination
- Public speaking
Timeline
Customer Service Agent
Alaska Airlines
10.2023 - Current
Material Handler
Peak Supply
12.2021 - 10.2023
Sales Associate
H&M
10.2019 - 12.2021
Program coordinator
CWU Diversity and equity center
08.2018 - 08.2019
Service drive assistant
BMW
06.2017 - 09.2017
Bachelor of Arts - Public Relations
Central Washington University
HS Diploma - General Education
Franklin Pierce High School
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