Destiny Vargas
Homestead
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Experienced with translating complex documents to ensure accurate and culturally relevant communication. Utilizes strong linguistic skills to adapt content for diverse audiences. Knowledge of industry-specific terminology and effective project management.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
05.2024 - Current
- Maintained cleanliness and organization of reception area for optimal efficiency.
- Responded to inquiries promptly, providing accurate information to clients.
- Collaborated with team members to enhance front desk operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Trained and mentored new front desk staff on procedures and customer service standards.
- Developed strong relationships with guests, fostering repeat business through exceptional service.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
Front Desk Receptionist
Holiday Inn Express Hotel
11.2023 - 05.2024
- Managed multi-line phone system, directing calls to appropriate personnel.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Translator
Tramites De Inmigracion
08.2022 - 12.2022
- Translated documents between English and Spanish, ensuring accuracy and cultural relevance.
- Collaborated with team members to refine translation processes for improved efficiency.
- Reviewed and edited translations for clarity, grammar, and punctuation errors.
- Communicated effectively with clients to clarify project requirements and expectations.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Ensured high-quality translations by rigorously proofreading and editing documents.
Front Desk Receptionist
Tru By Hilton
12.2019 - 05.2021
- Managed guest check-ins and check-outs efficiently, ensuring seamless operations.
- Responded to guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Implemented process improvements that increased operational efficiency during peak times.
- Developed strong relationships with guests, fostering repeat business through exceptional service.
- Collaborated with housekeeping and maintenance teams to ensure timely room availability and quality standards.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Education
No Degree - Criminal Justice
Daytona State College
Daytona Beach, FLHigh School Diploma -
Everglades Prepatory Academy
Homestead, FL06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Team collaboration
- Verbal and written communication
- File organization
- Hospitality services
- Issue handling
- Guest relations
- Word processing
- Multitasking and organization
- Client communication
- Phone etiquette
- Microsoft office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
05.2024 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
11.2023 - 05.2024
Translator
Tramites De Inmigracion
08.2022 - 12.2022
Front Desk Receptionist
Tru By Hilton
12.2019 - 05.2021
No Degree - Criminal Justice
Daytona State College
High School Diploma -
Everglades Prepatory Academy
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