Destiny Vega-Davis
Altamonte Springs,FL
Summary
Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues bringing 15+ years of progressive experience with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Professional customer service representative with expert sales experience who creates a friendly positive atmosphere.
Overview
16
16
years of professional experience
Work History
Server
Fig's Prime
Altamonte Springs, FL
07.2023 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Upheld high standards of sanitation in accordance with health department regulations.
- Garnished dishes and beverages to serve visually appealing menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Trained new employees on restaurant procedures and plating techniques.
Service Manager/Lead Mixologist
Ruth's Chris Steakhouse
Lake Mary, FL
10.2021 - 07.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Effectively multitasked within fast-paced environment.
- Assisted in training new bartenders on proper techniques.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
- Suggested food pairings with cocktails for customers.
- Checked identification of patrons to verify age requirements for purchasing alcohol.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Service Manager/Head Waiter/Certified Trainer and Coach
Bonefish Grill
Longwood, FL
07.2017 - 10.2021
- Supervised classroom during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Customer Service Representative/Medical Biller and Coder
Mid Florida Dermatology
New Smyrna Beach, FL
08.2016 - 07.2017
- Adhered strictly to HIPAA guidelines when handling confidential patient information.
- Received, organized and maintained all coding and reimbursement periodicals and updates.
- Documented and filed patient data and medical records.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Filed and submitted insurance claims.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Set up and activated customer accounts.
- Collected deposits or payments and arranged for billing.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Server/Waitress/Promotions Manager
Winghouse Bar & Grill
Altamonte Springs, FL
08.2010 - 03.2012
- Developed relationships with local businesses to promote products or services.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Maintained professionality and efficiency while working closely with leadership.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Retail Sales Associate/Model
Hollister.Co
Altamonte Springs, FL
01.2008 - 08.2010
- Promoted and showcased clothing, footwear, and other products.
- Stood, turned and walked to demonstrate features of garments for observers at fashion shows.
- Ticketed, arranged and displayed merchandise to promote sales.
- Helped customers by answering questions and locating merchandise.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette.
- Understood lighting techniques used in photography and adjusted poses accordingly.
- Upheld high standards of professionalism in high-stress environments.
Education
High School Diploma -
Lyman High School
Longwood, FL05-2010
Skills
- Inventory Management
- Policy and Procedure Enforcement
- Technical Training
- Networking and Relationship Building
- Strong Communication Abilities
- Upselling Proficiency
- High-Volume Dining
- Point of Sale (POS) System Operations
- Professional Appearance
- Item Promotion
- Sales Expertise
Timeline
Server
Fig's Prime
07.2023 - Current
Service Manager/Lead Mixologist
Ruth's Chris Steakhouse
10.2021 - 07.2023
Service Manager/Head Waiter/Certified Trainer and Coach
Bonefish Grill
07.2017 - 10.2021
Customer Service Representative/Medical Biller and Coder
Mid Florida Dermatology
08.2016 - 07.2017
Server/Waitress/Promotions Manager
Winghouse Bar & Grill
08.2010 - 03.2012
Retail Sales Associate/Model
Hollister.Co
01.2008 - 08.2010
High School Diploma -
Lyman High School
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