Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Wallace

Athens,AL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Proficient in Microsoft Office. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

6
6
years of professional experience

Work History

Welding Team Leader

TBAKI
04.2023 - 11.2023
  • Managed a 22 -person team to complete a production project in 8 hours on a nightly basis.
  • Produced and assembled 180-200 units in a factory product line on a nightly basis.
  • Maintained a clean and orderly environment.
  • Developed a multi-departmental internal training program for new employees, averaging a 80% increase in efficiency and accuracy by associates.
  • Trained new employees on multiple processes to ensure proper rotation.
  • Scrapped out bad/defective parts and entered data into Microsoft Excel on a nightly basis.
  • Kept constant communication between HR, Supervisors, and other team leaders via Microsoft Outlook.

Team Member

TBAKI
09.2022 - 04.2023
  • Continually updated a leadership resume and honed skills by participating in various management trainings.
  • Learned 18 different processes in Welding department.
  • Worked alongside current team leader at the time to gain knowledge in order to earn a promotion.
  • Worked alongside coworkers and helped train new employees when possible.

Sales Associate/Customer Service Representative

Big Lots
02.2022 - 09.2022
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
  • Operated cash register and ensured amazing customer service with every interaction.
  • Stocked shelves and unloaded shipments.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Cashier/Sales Associate/Customer Service Representative

DD's Discounts
07.2021 - 01.2022
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
  • Operated cash register and ensured amazing customer service with every interaction.
  • Manager on Duty whenever manager was not present.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Opened and closed store when necessary.

Cashier

Family Dollar
02.2021 - 07.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Sales Associate/Customer Service Representative

Big Lots
09.2019 - 12.2020
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner.
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
  • Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
  • Operated cash register and ensured amazing customer service with every interaction.
  • Stocked shelves and unloaded shipments

Cashier

Fred's
03.2018 - 05.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Team Member

Briggs & Stratton
07.2017 - 01.2018
  • Learned processes on assembly line.
  • Operated processes in a safe manner.
  • Ensured quality product was going down assembly line at all times.
  • Maintained a clean work station.

Education

High School Diploma -

Poplar Bluff High School
Poplar Bluff, MO
05.2016

Skills

  • Documentation And Reporting
  • Team Supervision
  • Coaching
  • Staff Training
  • Safety
  • Daily workflow improvement
  • Attention to Detail
  • Lean Manufacturing
  • Issue Resolution
  • Excellent Communication
  • Written Communication
  • Multitasking Abilities

Timeline

Welding Team Leader

TBAKI
04.2023 - 11.2023

Team Member

TBAKI
09.2022 - 04.2023

Sales Associate/Customer Service Representative

Big Lots
02.2022 - 09.2022

Cashier/Sales Associate/Customer Service Representative

DD's Discounts
07.2021 - 01.2022

Cashier

Family Dollar
02.2021 - 07.2021

Sales Associate/Customer Service Representative

Big Lots
09.2019 - 12.2020

Cashier

Fred's
03.2018 - 05.2019

Team Member

Briggs & Stratton
07.2017 - 01.2018

High School Diploma -

Poplar Bluff High School

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Destiny Wallace