Destiny Walthall
Gainesville,VA
Summary
Compassionate and results-driven Resident in Counseling with a strong foundation in individual and group therapy, client assessment, treatment planning, and crisis intervention. Experienced in supporting diverse populations with mental health, substance use, and emotional regulation challenges through evidence-based practices and empathetic care. Demonstrates excellent communication, organization, and collaboration skills cultivated through years of customer service experience, including previous work as a loan officer providing high-level support to small business clients. Adept at navigating complex systems, maintaining confidentiality, and balancing client needs with policy and compliance requirements. Dedicated to empowering others, improving access to care, and contributing to positive clinical and client outcomes.
Overview
6
6
years of professional experience
Work History
Resident in Counseling
Blue Ridge Psychological Center (Part-time)
Gainesville, VA
09.2024 - Current
- Documented patient progress and treatment effectiveness in electronic health records.
- Utilized evidence-based practices to inform therapeutic interventions and strategies.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collaborated with other healthcare professionals to provide comprehensive patient care.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
Loan Officer Assistant
SmartBiz Loans
07.2022 - 05.2024
- Assisted loan officers in processing and preparing loan applications.
- Reviewed financial documents for accuracy and completeness before submission.
- Managed loan documentation, ensuring compliance with company policies and regulations.
- Conducted preliminary credit checks to assess borrower eligibility for loans.
- Assisted in preparing loan application packages for submission to underwriting.
- Coordinated communication between loan officers, clients, and underwriting staff.
Counseling Intern
New Life Journey
Mechanicsville, VA
01.2023 - 01.2024
- Created and implemented treatment plans.
- Shadowed licensed professionals to gain real-world counseling experience.
- Coached clients through personal issues and traumas.
- Completed assessments with clients to ascertain how best to deliver treatment and care.
- Maintained confidentiality and records with sensitive information.
- Wrote reports and documents outlining plans.
- Adjusted plans during treatment to achieve success.
- Identified appropriate treatment plans and programs and explained benefits of each to patients.
Loan Officer
Small Business Administration (Contract)
10.2020 - 10.2022
- Evaluated loan applications for small businesses to determine eligibility and risk.
- Advised clients on financing options and loan products suitable for their needs.
- Delivered high levels of customer service to facilitate smooth processes.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
Intensive In-Home Counselor
Family Focus Inc
Richmond, Va
11.2020 - 09.2022
- Assessed clients' emotional, behavioral, and mental health needs through interviews and observations.
- Provided crisis intervention services during emergency situations or periods of high stress for clients.
- Referred clients to additional community resources such as support groups or specialized therapy programs.
- Evaluated effectiveness of treatment plans regularly and made adjustments as needed to support client growth.
Psychiatric Technician
NORTHERN VIRGINIA MENTAL HEALTH INSTITUTE
Falls, VA
12.2019 - 10.2020
- Effectively manage daily charting for each patient.
- Handle various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Lead patients in therapeutic and recreational activities.
- Help with admitting and discharging patients.
- Monitor patient's vital signs, such as their blood pressure.
- Help patients with activities of daily living, including eating and bathing.
- Restrain patients who may become physically violent.
- Help transport patients within a hospital or residential care facility.
Education
MA - Clinical Mental Health Counseling
LIBERTY UNIVERSITY
Lynchburg, VA05.2024
Bachelor of Science - Psychology
VIRGINIA COMMONWEALTH UNIVERSITY
Richmond, VA05.2018
Skills
- Individualized Counseling
- Crisis Intervention
- Case Notes
- Client Assessment
- Attention to detail
- Group Counseling
- Mental Health Support
- Team Collaboration
- Crisis Management
- Substance Abuse Counseling
- Treatment Planning
- Patient confidentiality
- Customer service
- Problem solving
- Time management
- Team collaboration
- Loan packaging
Timeline
Resident in Counseling
Blue Ridge Psychological Center (Part-time)
09.2024 - Current
Counseling Intern
New Life Journey
01.2023 - 01.2024
Loan Officer Assistant
SmartBiz Loans
07.2022 - 05.2024
Intensive In-Home Counselor
Family Focus Inc
11.2020 - 09.2022
Loan Officer
Small Business Administration (Contract)
10.2020 - 10.2022
Psychiatric Technician
NORTHERN VIRGINIA MENTAL HEALTH INSTITUTE
12.2019 - 10.2020
MA - Clinical Mental Health Counseling
LIBERTY UNIVERSITY
Bachelor of Science - Psychology
VIRGINIA COMMONWEALTH UNIVERSITY
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