Destiny Walton
Anderson,IN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
White Owl Logistics
Greenfield, IN
11.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
Customer Service Representative
Xerox
Anderson, IN
07.2016 - 01.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
- Strengthened customer retention by offering discount options.
Customer Service Representative
Kohls Department Store
Anderson, IN
08.2015 - 05.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Anderson High School
Anderson, IN06-2015
Skills
- Commercial driving
- Map reading and navigation skills
- Problem-solving
- Valid Driver's license
- Scheduling
- Data entry
- Service standard compliance
- Follow-up skills
- Documentation
- Research
Certification
- Class A CDL
Languages
English
Professional
Timeline
Delivery Driver
White Owl Logistics
11.2023 - Current
Customer Service Representative
Xerox
07.2016 - 01.2018
Customer Service Representative
Kohls Department Store
08.2015 - 05.2016
High School Diploma -
Anderson High School
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