Destiny Washington
Killeen
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet long term goals.
Overview
5
5
years of professional experience
Work History
Library Assistant I
Augusta-Richmond County Public Library
02.2023 - 11.2024
- Provided reference services and reader's advisory services to children, parents/caregivers, and teachers; acted as liaison with schools, daycare centers, homeschools, and community agencies serving children.
- Assisted patrons in the use of personal computers, to include the library’s automated catalog, the internet, Galileo, and various Microsoft products.
- Managed part-time staff and volunteers in the Children's Librarian's absence, ensuring efficient operations and a positive environment.
- Assisted in reviewing new children's books to maintain an awareness of the children’s collection.
- Prepared and shelved library materials on book carts, ensuring accurate organization and easy accessibility for patrons.
- Handled incoming calls professionally, providing excellent service and addressing inquiries effectively.
- Presented story times and special programs in-house and in the community.
- Assisted with book displays, bulletin boards, flyers, booklists, and signage in the department.
Student Assistant
Augusta-Richmond County Public Library
09.2020 - 02.2023
- Delivered exceptional customer service by handling counter, phone, and email inquiries promptly and accurately.
- Assisted patrons in locating and accessing resources, both in print and online, for research and learning.
- Efficiently handled book check-ins and check-outs at the front desk, ensuring accurate record-keeping and timely availability of materials.
- Registered new patrons and maintained and updated customer profiles, ensuring accurate and up-to-date information.
- Organized and shelved books according to their categorization, maintaining a neat and easily accessible library collection.
- Processed payments for printing services, library materials, and fees, ensuring accuracy and timely completion of transactions.
Staff Member
Robert Howard Community Center
08.2019 - 09.2020
- Answered and directed incoming calls, ensuring prompt and professional customer service.
- Processed payments and updated customer accounts to reflect balance changes, maintaining accurate financial records.
- Managed new customer center memberships for smooth onboarding.
- Assisted members with activities in the community center, ensuring a positive and enjoyable experience for all.
- Supervised and cared for the after-school program, ensuring their safety and well-being.
- Prepared and served snacks and drinks for children, ensuring their nutritional needs were met.
- Maintained a safe and secure environment for children, implementing appropriate safety protocols and procedures.
Education
Certificate - Administrative Support Assistant
Augusta Technical College
Augusta, GA05-2022
Skills
- Administrative Support
- Front Desk Support
- Phone Etiquette
- Doc Centric Sorting
- Problem Solving
- Microsoft Proficient
- Detail Oriented
- Discretion
- Computer/Program Efficient
- Hospitality and accommodation
Timeline
Library Assistant I
Augusta-Richmond County Public Library
02.2023 - 11.2024
Student Assistant
Augusta-Richmond County Public Library
09.2020 - 02.2023
Staff Member
Robert Howard Community Center
08.2019 - 09.2020
Certificate - Administrative Support Assistant
Augusta Technical College
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