Destiny Waters

Client and pharmacy support. Handles escalated issues. Assists with paperbill processes and follow ups regarding bill status and payment details. Creates excel sheets for reporting. Uploads and adds Utilization Reviews. Hosts training sessions for new hires.

• Provided technical support to customers, troubleshooting issues and guiding them through step-by-step solutions.
• Mentored junior representatives, sharing best practices for effective communication and problem-solving skills.
• Leveraged strong multitasking abilities to manage multiple cases simultaneously while maintaining attention to detail and accuracy.

• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.