Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Destiny Watkins

Houston

Summary

Patient Services Coordinator with proven expertise in patient registration and insurance claims processing at Caring Senior Service. Demonstrated ability to enhance patient communication and support, resulting in improved care continuity and satisfaction. Strong problem-solving skills applied in dynamic healthcare settings. Dedicated to maintaining confidentiality while providing exceptional service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Services Coordinator

Caring Senior Service
Cypress
03.2023 - Current
  • Ensured all patient forms were completed properly before submitting them for processing.
  • Assisted with scheduling appointments for patients.
  • Assisted with filing insurance claims on behalf of patients.
  • Registered new patients in accordance with HIPAA guidelines.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Managed the flow of incoming calls from patients and other healthcare providers.
  • Facilitated communication between clinical staff members to ensure continuity of care.
  • Provided administrative support to physicians, nurses, and other healthcare personnel.
  • Organized and maintained patient charts with proper classification and filing systems.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Documented patient counters in hospital system and initiated follow-up actions.

Patient Care Technician

Harts Home Health Care
Houston
01.2018 - 02.2023
  • Assisted with patient transfers from bed to wheelchair or stretcher as needed.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Participated in quality improvement activities within the department.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Provided direct patient care and assistance to healthcare team members.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.

Education

High School Diploma -

Brazosport High School
Freeport, TX
03-2017

Skills

  • Patient registration and scheduling
  • Electronic health records management
  • Patient communication and support
  • Data entry and chart organization
  • Customer service excellence
  • Time management skills
  • Problem solving abilities
  • Attention to detail
  • Conflict resolution strategies
  • Quality improvement initiatives
  • Medical record assessment
  • Patient confidentiality practices
  • Medical terminology expertise
  • Healthcare billing and coding proficiency
  • Insurance claims processing
  • Vital signs assessment
  • Adaptability to change
  • Fluent in English

Certification

  • CNA License
  • BLS Certification
  • CPR Certified

Languages

English
Professional

Timeline

Patient Services Coordinator

Caring Senior Service
03.2023 - Current

Patient Care Technician

Harts Home Health Care
01.2018 - 02.2023

High School Diploma -

Brazosport High School

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