Destiny Watson
Rockhill,SC
Summary
Driven, dedicated and versatile professional aiming to take advantage of career opportunities that would best use my extensive analytical and leadership skills. I am detail oriented and fluent in Microsoft Office Applications. Proficient in oral and written communication. Adapt to working efficiently and effectively as a team as well as independently.
Overview
6
6
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
07.2024 - 11.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Accurately operated cash register to process customer payments.
- Increased speed of service through effective multitasking and time management skills.
Onboarding Specialist
ScentAir
05.2023 - 07.2023
- Gather and process documents, like contracts and manually generated invoices
- Key manual orders for sales representatives to coordinate company presentations and product demos for prospects
- Verify new customers' account information and confirm accuracy during account setup
- Ensure new customers have technical assistance to properly install their scent systems
- Distribute proper documentation customers need to ensure compliance with their policies and procedures
- Address new customers' queries regarding their contracts, billing, and shipping schedules
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
Account Receivable Specialist
ScentAir
10.2021 - 12.2022
- Processing of monthly and daily customers invoices
- Entering invoices into outside systems for payment from customer
- Provide various reports related to unapplied cash, credits, and write-off accounts
- Monitor unapplied cash and unapplied credit on customer account and apply or refund as needed
- Build good working relationships with customer contacts
- Assist with recording various month end journal entries to the general ledger along with various account reconciliation schedule preparation
- Ability to research and investigate discrepancies and identify process improvements
- Conform with and abide by all regulations, policies, work procedures, and instructions
- Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
Customer Experience Representative
ScentAir
11.2019 - 10.2021
- Build and foster client and customer relationships through effective verbal and written communication
- Analyze data and use results to make recommendations on ways to improve processes, increase efficiency and productivity
- Serve as point of contact for the resolution of escalated issues which may convey negative exposure to the company or interfere with the customer's decision to make purchases
- Collaborate with senior management and other peers on strategic initiatives to identify ways to streamline and improve processes including work distributions, team member development and enhancing customer relations
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
Area Supervisor
Ross Dress for Less
10.2018 - 01.2019
- Oversee 60 associates during all shifts and assign daily tasks
- Ensure all associates are in compliance with all store policies and procedures to minimize loss prevention
- Troubleshoot issues and concerns with customers and associates as they arise
- Reconcile all cash receipts from daily transactions and prepare daily deposits
- Deliver efficient and effective customer service via phone and in-store face-to-face to ensure all customers' needs are met
- Analyze weekly incoming shipment to determine distribution of payroll hours
- Assess trends throughout the store to recognize and improve store productivity and sales
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
Education
Bachelor of Science - Business Administration with a concentration in Finance
University of South Carolina Upstate
Spartanburg, SC12.2018
Skills
- MS Office
- Detail-oriented
- Adaptive
- Troubleshooting
- Team building
- Problem solving
- Customer service
- Multitasking and prioritizing
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Time management
Accomplishments
- Commended by management for innovative abilities and proficiency of work.
Timeline
Sandwich Artist
SUBWAY®Restaurants
07.2024 - 11.2024
Onboarding Specialist
ScentAir
05.2023 - 07.2023
Account Receivable Specialist
ScentAir
10.2021 - 12.2022
Customer Experience Representative
ScentAir
11.2019 - 10.2021
Area Supervisor
Ross Dress for Less
10.2018 - 01.2019
Bachelor of Science - Business Administration with a concentration in Finance
University of South Carolina Upstate
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