Destiny Watts
La Mesa,CA
Summary
Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
03.2023 - 08.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
Call Center Agent
Sutherland Global Services
09.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Office Administrative Assistant
USAA
01.2022 - 09.2022
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Created and updated records and files to maintain document compliance.
Security Guard
Securitas Security Services USA
11.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
Receptionist
Marriott
03.2019 - 11.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Resolved service-related problems and documented actions in system.
- Trained new staff members in customer service techniques and hotel operations.
Education
No Degree - Psychology
City College of San Francisco
San Francisco, CANo Degree - Psychology
Grossmont, Community College of San Diego
San Diego, CASkills
- Training and Development
- Information Updates
- Account Updating
- Database Administration
- Availability Record Keeping
- Telephone Reception
- Transit Planning
- Awareness Programs
- Report Analysis
- Safety and Security
- Investigative Procedures
- Front Desk Operations
Timeline
Security Supervisor
Allied Universal Security Services
03.2023 - 08.2023
Call Center Agent
Sutherland Global Services
09.2022 - 02.2023
Office Administrative Assistant
USAA
01.2022 - 09.2022
Security Guard
Securitas Security Services USA
11.2020 - 01.2022
Receptionist
Marriott
03.2019 - 11.2020
No Degree - Psychology
City College of San Francisco
No Degree - Psychology
Grossmont, Community College of San Diego
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