Destiny Webster
Hartford
Summary
A motivated analyst offering well developed skills in billing insurance looking to utilize leadership, personal drive, and analytical skills to generate and highlight a successful delivery of healthcare processes to contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Long Term Care Healthcare Analyst
Gainwell Technologies
02.2018 - Current
- Developed procedures for managing customer accounts while ensuring compliance with applicable regulations.
- Researched and resolved customer inquiries regarding account balances and payments.
- Perform audits on medical records in healthcare facilities.
- Oversee and maintain administrative operations, in addition to organizing, maintaining and implementing medical records into the appropriate databases.
- Strong knowledge of medical terminology and medical insurance plans, as well as proficiency in database applications.
- Strong problem-solving skills to handle issues related to administrative duties.
- Effective data entry skills
- Manages knowledge of Medicaid claims and identify the source of the overpayment and direct it to the provider.
- Review and research all accounts detecting those with overpayments.
- Provide analysis on Long Term Care claims with providers through calls and emails to address patient accounts.
- Prepared reports with audit findings and recommendations
- Performed detailed analysis of financial information for accuracy and compliance
- Prepared written reports of audit findings including explanations of recovery of money to leadership, providers and provider relations department.
- Review and Process various Medicaid Claims including long-term care payment guidelines and applying specific payment policies.
- Billed and prepared long-term care overpayment claims for Medicaid.
Sales Associate
12.2016 - 12.2017
- Demonstrated product features and benefits for customers’ needs.
Sales Associate
08.2015 - 10.2016
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collaborated with management teams to develop innovative marketing strategies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Developed promotional strategies to increase sales volume.
- Analyzed customer feedback data to recommend improvements in service quality.
- Performed Tasks, including point of sale purchases, customer support, an understanding of product knowledge.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Controlled and handled inventory control and engaged in sales transactions while administering customers and continuing services.
- Gained and negotiated with customers being attentive to details and problem solving.
- Handled and assisted in marketing displays, along with collaborating with colleagues on marketing information and company strategies.
Education
Master of Arts - Healthcare Innovation
Arizona State University
Tempe, AZ05.2022
Bachelor of Arts - Police Science
University of Connecticut
Storrs, CT05.2018
Associate of Arts - Liberal Arts And General Studies
University of Hartford
West Hartford, CT05.2015
Skills
- Data Interpretation & Reporting
- Research Abilities
- Client Relationship Management
- Risk Mitigation
- Data Entry & Analysis
- Analytics Reporting
- Teamwork & Collaboration
- Sales Development
- Customer Retention
- Product Marketing
- Proficient in Long Term Care Software
- Financial Statement Review
- Long- Term Care Auditing
- Financial Management
Timeline
Long Term Care Healthcare Analyst
Gainwell Technologies
02.2018 - Current
Sales Associate
12.2016 - 12.2017
Sales Associate
08.2015 - 10.2016
Bachelor of Arts - Police Science
University of Connecticut
Associate of Arts - Liberal Arts And General Studies
University of Hartford
Master of Arts - Healthcare Innovation
Arizona State University
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