Destiny Welshman
Fall River,MA
Summary
Driven administrative professional with extensive experience in office administration and database management, notably at Diman Regional Vocational Technical High School. Excelled in streamlining operations, enhancing data accuracy by 30%, and fostering exceptional customer relations. Skilled in multi-line phone systems and adept at building positive stakeholder relationships. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Diman Regional Vocational Technical High School
2023.10 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Performed research to collect and record admissions data for 4 sending districts.
- Provided clerical support to administrators by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming parents and students professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on admissions data.
- Volunteered to help with special projects of varying degrees of complexity including Accepted Student Night for 385 Freshman and their parents.
- Built and maintained excellent parent and student relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Treatment Coordinator
Perfect Smiles Dentistry
2019.10 - 2023.10
- Performed in team leader capacity and organized all treatment and placement activities.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Explained treatment choices to patients and helped determine best options.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries and appointments, managed pre-certifications and verified insurance coverage.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Patient Service Representative
Lifespan
2018.11 - 2019.04
- Used Epic to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
Office Support Assistant
Swansea Pediatrics
2017.09 - 2018.08
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Used Epic to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School Diploma -
Seekonk High School
Seekonk, MA06.2015
Skills
- Reception oversight
- Data Entry
- Scheduling
- Office Administration
- Appointment Scheduling
- Customer Relations
- Multi-Line Phone Systems
- Administrative Support
- Clerical Support
- Database Management
Timeline
Administrative Assistant
Diman Regional Vocational Technical High School
2023.10 - Current
Treatment Coordinator
Perfect Smiles Dentistry
2019.10 - 2023.10
Patient Service Representative
Lifespan
2018.11 - 2019.04
Office Support Assistant
Swansea Pediatrics
2017.09 - 2018.08
High School Diploma -
Seekonk High School
Similar Profiles
Rebecca WardRebecca Ward
Certified Clinical Medical Assistant-Health Office at Diman Regional Vocational Technical High SchoolCertified Clinical Medical Assistant-Health Office at Diman Regional Vocational Technical High School
MADISON ZENNIMADISON ZENNI
Programming and Web Development Teacher at Diman Regional Vocational Technical High SchoolProgramming and Web Development Teacher at Diman Regional Vocational Technical High School
Genevieve ArredondoGenevieve Arredondo
Food Nutrition Specialist at Commonwealth of Massachusetts/ Tri-County Regional Vocational Technical High SchoolFood Nutrition Specialist at Commonwealth of Massachusetts/ Tri-County Regional Vocational Technical High School