Destiny Whitehead
Miami,FL
Summary
Results-driven healthcare professional with expertise in data analysis, process improvement, and strategic planning. Passionate about leveraging analytical skills and industry knowledge to enhance operational efficiency and drive positive outcomes in health management and analytics. Recognized for outstanding sales performance, leadership, and problem-solving abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Risk Management Intern
City of Miami Beach
Miami Beach, FL
05.2025 - Current
- Completed project on comparative research on employee size and benefits across municipalities.
- Led a Root Cause Analysis project to identify trends in workers’ compensation and liability claims.
- Analyzed city data to mitigate financial risk and enhance operations.
Health Insurance Sales Agent
Ehealth
Miami, FL
07.2023 - 11.2024
- - Maintained top performance as a rookie, securing 12+ sales per cycle.
- - Exceeded sales quotas consistently, doubling or tripling targets.
- - Established strong client relationships, ensuring long-term retention and annual renewals.
- - Awarded Employee of the Year (2023) for exceptional performance.
Key Manager
Walk-On’s Sports Bistreaux
Tallahassee, FL
05.2022 - 06.2023
- - Managed sales operations, achieving an average of $700+ in sales per hour.
- - Processed high-value transactions exceeding $2,000, ensuring financial accuracy.
- - Developed customer engagement strategies to improve satisfaction and loyalty.
Education
Master of Health Services Administration - Public Health
Barry University
Miami, FLBachelor of Science - General Health Sciences
Florida A&M University
Tallahassee, FL05.2023
Skills
- Data Analytics (SQL, Python, Excel, Tableau)
- - Medicare/Medicaid Certification
- - Health Insurance & Customer Retention
- - Strategic Planning & Process Improvement
- - Team Training & Government Relations
- - Research & Policy Analysis
Certification
- Licensed Health Insurance Agent (Licensed in 43 States)
- - Ehealth 2023 Employee of the Year
- - 8x Dean’s List Recipient
- - Co-developed Level Up Retention Program with a team of three.
Affiliations
Member, Association of Healthcare Executives (ACHE) – South Florida Chapter
ADDITIONAL ACTIVITIES & VOLUNTEER WORK
- Volunteer at multiple ACHE conferences, expanding professional network.
- - Assisted at Baptist Health’s Annual Turkey Drive, supporting community outreach.
Timeline
Risk Management Intern
City of Miami Beach
05.2025 - Current
Health Insurance Sales Agent
Ehealth
07.2023 - 11.2024
Key Manager
Walk-On’s Sports Bistreaux
05.2022 - 06.2023
Master of Health Services Administration - Public Health
Barry University
Bachelor of Science - General Health Sciences
Florida A&M University