Destiny Whiting
Columbia,SC
Summary
Dynamic administrative professional and leader with 3+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
7
7
years of professional experience
Work History
Administrative Specialist
South Carolina Department Of Motor Vehicles
08.2022 - 11.2023
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Customer Service Representative Agent
South Carolina Department Of Motor Vehicles
07.2022 - 08.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dispute and Fraud Analyst
Concentrix
08.2021 - 06.2022
- Reduced instances of fraud by implementing comprehensive monitoring and reporting systems.
- Streamlined dispute resolution processes for improved customer satisfaction and timely resolutions.
- Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
- Delivered timely and accurate reporting on fraud trends, dispute volumes, and associated financial impacts to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Medical Claims Representative
Sykes Enterprises, Incorporated
01.2017 - 04.2019
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
- Reduced claim processing time by implementing streamlined workflows and maintaining thorough documentation.
- Managed high-volume claim submissions, consistently meeting deadlines and maintaining a high level of accuracy.
- Handled complex claim issues, effectively communicating with patients, providers, and insurance companies to ensure resolution.
- Ensured prompt payment from insurance companies through diligent follow-up on outstanding claims balances.
- Provided excellent customer service to both patients and healthcare providers during the entire claims process.
Education
High School Diploma -
Timmonsville High School
Timmonsville, SCSkills
- Data Collection
- Schedule Management
- Meeting Coordination
- Data Entry
Timeline
Administrative Specialist
South Carolina Department Of Motor Vehicles
08.2022 - 11.2023
Customer Service Representative Agent
South Carolina Department Of Motor Vehicles
07.2022 - 08.2022
Dispute and Fraud Analyst
Concentrix
08.2021 - 06.2022
Medical Claims Representative
Sykes Enterprises, Incorporated
01.2017 - 04.2019
High School Diploma -
Timmonsville High School