Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Wicker

Palmer,TX

Summary

A highly professional and dedicated individual with a strong background in call center operations and front desk management. Demonstrates exceptional communication skills, a customer-first attitude, and the ability to handle high-pressure situations with grace and efficiency. Proven track record of delivering outstanding customer service, managing multi-line phone systems, and ensuring smooth day-to-day front desk operations. Committed to maintaining a positive brand image and fostering strong relationships with clients, customers, and team members.

Overview

9
9
years of professional experience

Work History

Daycare Teacher

Waxahachie ISD
02.2025 - 08.2025
  • Developed engaging lesson plans aligned with curriculum standards.
  • Fostered a positive and inclusive classroom environment for diverse learners.
  • Implemented behavior management strategies to promote social-emotional skills.
  • Collaborated with parents to support children's developmental needs and progress.

Front Desk Receptionist

Doctor Office
01.2023 - 11.2024
  • Greeted patients warmly, creating a welcoming atmosphere for all visitors.
  • Scheduled appointments efficiently using electronic health record systems.
  • Managed patient inquiries, providing accurate information and support.
  • Coordinated with medical staff to ensure timely patient flow.

Call Center Representative

TelTech
09.2020 - 11.2022
  • Handled high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
  • Utilized CRM software to track interactions and document customer feedback accurately.
  • Assisted in training new team members on call center protocols and best practices.
  • Developed comprehensive knowledge of product offerings to provide effective customer support.

Manger

McDonald
08.2018 - 08.2020
  • Supervised daily operations to ensure adherence to company standards and procedures.
  • Trained and mentored team members on customer service best practices and operational tasks.
  • Implemented process improvements to enhance efficiency in food preparation and service delivery.
  • Monitored inventory levels and coordinated with suppliers for timely stock replenishment.

Crew

McDonalds
03.2016 - 08.2018

Education

Rice High School
Rice Tx

Skills

  • Time management
  • Child safety
  • Cleaning and sanitation
  • Lesson planning

Timeline

Daycare Teacher

Waxahachie ISD
02.2025 - 08.2025

Front Desk Receptionist

Doctor Office
01.2023 - 11.2024

Call Center Representative

TelTech
09.2020 - 11.2022

Manger

McDonald
08.2018 - 08.2020

Crew

McDonalds
03.2016 - 08.2018

Rice High School
Destiny Wicker