Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Handled high call volume to address patient concerns, schedule appointments, and provide information on services offered.
Answered phones to respond to customer questions, provide information and schedule appointments.
Contact Center Agent
Sedgewick CMS
08.2021 - 05.2023
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Contact Center Representative
Slingshot
04.2022 - 03.2023
Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Managed high call volume while remaining focused on delivering excellent customer experiences.
Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Youth Risk Intervention Specialist at Community Coalition Against Human Trafficking - CcahtYouth Risk Intervention Specialist at Community Coalition Against Human Trafficking - Ccaht