Overview
Work History
Education
Skills
Timeline
Generic

Destiny Wilbanks

Keller,Texas

Overview

3
3
years of professional experience

Work History

Human

Human Coalition
06.2023 - Current
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Handled high call volume to address patient concerns, schedule appointments, and provide information on services offered.
  • Answered phones to respond to customer questions, provide information and schedule appointments.

Contact Center Agent

Sedgewick CMS
08.2021 - 05.2023
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
  • Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.

Contact Center Representative

Slingshot
04.2022 - 03.2023
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.

Education

High School Diploma -

Lewisville High School
Lewisville, TX
06.2014

Skills

Customer Relations

Script Memorization

Telephone Etiquette

Positive Attitude

Salesforce CRM

Script Reading

Time Management

Setting appointments

Timeline

Human

Human Coalition
06.2023 - Current

Contact Center Representative

Slingshot
04.2022 - 03.2023

Contact Center Agent

Sedgewick CMS
08.2021 - 05.2023

High School Diploma -

Lewisville High School
Destiny Wilbanks