Destiny Williams
Farmingville,NY
Summary
Dedicated worker with excellent experience. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
09.2020 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Established and maintained quality control standards.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Provided coaching and mentoring to employees.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Cashier
Dunkin Donuts & Baskin Robbins
01.2020 - 11.2020
- Responded promptly to requests for assistance, spills and customer inquiries.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Conducted inventory counts by adding each item in stock and documenting in company book.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Medical Assistant
South Shore Chiropractic
05.2018 - 08.2019
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Cashier
Splish Splash
05.2016 - 08.2018
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Learned duties for various positions and provided backup at key times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate of Science - Psychology
Arizona State University
Tempe, AZ05.2026
Skills
- Training Program Design
- Safe Food Handling
- Exceptional customer service
- Work Coordination
- Compliance Training
- Cash Handling
- Team Player
- POS Systems
- New Hire Training
- Coffee machinery
- Adaptive and creative
- Ordering Procedures
Timeline
Barista Trainer
Starbucks
09.2020 - Current
Cashier
Dunkin Donuts & Baskin Robbins
01.2020 - 11.2020
Medical Assistant
South Shore Chiropractic
05.2018 - 08.2019
Cashier
Splish Splash
05.2016 - 08.2018
Associate of Science - Psychology
Arizona State University