Destiny Williams
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
Administration Assistant
Perkins Community Center
07.2018 - 08.2018
- Answered phone calls from parents, providing information and assistance
- Sorted mail and managed correspondence for the center
- Greeted families at the front desk, ensuring a welcoming environment
- Utilized Microsoft Word and spreadsheet software for administrative tasks
- Checked in children in the morning and ensured proper sign-out procedures
- Assisted in maintaining records and files for the center's operations.
- Demonstrated ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- Proficient in communicating tactfully and effectively through various channels such as electronically, by phone, in person, and in writing, with both internal and external customers. Experienced in preparing reports in various formats, presenting data to different organizational levels, and resolving patient concerns.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
Administrative Assistant
Pedipathway, Hospice
05.2017 - 05.2018
- Verify insurance, referral, and authorization for surgical, medical procedures, and previous day admits
- Register all new patients and verify that patient demographics and financial information are collected accurately
- Working in EPIC to schedule appointments and check patients in and out
- Set up appointments for Radiation with Dana Faber, Children's Hospital for patients
- Receives, greets, and directs patients, visitors, physicians, and hospital personnel arriving at the unit in a manner consistent with service excellence expectations and hospital standards of behavior
- Working knowledge of computer systems such as Microsoft Word, Excel and Outlook
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Effectively collaborate and communicate with various medical clinicians across multiple disciplines, including medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff. Skilled in team goal setting to ensure comprehensive patient care.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Advanced knowledge of medical terminology.
- In-depth knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and community operational activities that affect patient flow and administrative functions. This includes managing appointment cycles, outside patient referrals, follow-up care, overbooking, and provider availability.
Education
Bachelor of Science in Information Technology (IT) - Information Technology
University of Massachusetts
Boston, MA05.2023
Skills
- Proficient in Linux/Unix operating systems and Bash shell
- Strong network protocols, LAN/WAN, and network security knowledge
- Experience in using Wireshark for network analysis
- Familiarity with relational database management systems and SQL programming
- Skilled in system administration, including user management and file system management
- Competent in web application development using integrated development environments (IDE)
- Proficient in Windows system administration, including user management and scripting
- Understanding of network security concepts, threat analysis, and penetration testing
- Strong project management and team collaboration skills
- Microsoft office, excel, PowerPoint
- Strong customer service skill
- Excellent time management skills
- Scheduling
- Office Administration
- Data Entry
School activities and leadership
- Led team projects and collaborated with peers on various academic assignments.
- Delivered presentations to classmates and faculty on IT-related topics.
- Mentored fellow students in various subjects, providing guidance and support.
References
Available upon request
Training
- Introduction to Linux - IT 244
- Introduction to Networks - IT 246
- Relational Databases - IT 230L
- Introduction to System Administration - IT 341
- Web Fluency - IT 240
- Windows System Administrator - IT 442
- Coding for Business - MSIS 310
- Network Security Admin - IT 443 I
- Managerial Statistics - IT 111L
- Project Management - IT 425L
- Network Security Admin II - IT 444
- Information Storage - IT 456
- IT Capstone - IT 485 (Group project)
- Enterprise Software - IT 360
- Introduction to Analytics - IT 370
- Introduction to Computing - CS 110 (Python programming)
Timeline
Administration Assistant
Perkins Community Center
07.2018 - 08.2018
Administrative Assistant
Pedipathway, Hospice
05.2017 - 05.2018
Bachelor of Science in Information Technology (IT) - Information Technology
University of Massachusetts