Summary
Overview
Work History
Education
Skills
Timeline
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Destiny Williams

Katy

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, notably at Walmart. Skilled in e-commerce strategy and exceptional customer service, adept at order fulfillment and maintaining high satisfaction ratings. Demonstrates strong work ethic and integrity, leading to significant improvements in inventory management and customer engagement. Versatile team member offering 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

5
5
years of professional experience

Work History

Digital Shopper/Grocery Stocker

Walmart
05.2022 - 09.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.

Cashier

Raising Cane's
05.2022 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Manager

McDonald's
05.2019 - 05.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.


Education

High School Diploma -

Morton Ranch High School
21000 Franz Rd Katy, Texas
05.2021

Skills

    Order Fulfillment

    E-commerce strategy

    Promotional planning

    Shipping logistics

    Online merchandising

    Customer Service

    Heavy Lifting

    Online Order Processing

    Online ordering familiarity

    Product Knowledge

    Lift up to 40 pounds

    Patience and Empathy

    Work Ethic and Integrity

    Cash Handling

    Cleaning and sanitizing

    Money Handling

    Cash Register Operation

    Order Taking

    Shelf Organization

    Pallet Jack Operations

    Product Rotation

    Stock Rotation

    Product Labeling

    Willing to Learn

    Positive Attitude

    Friendly and Personable

Timeline

Digital Shopper/Grocery Stocker

Walmart
05.2022 - 09.2024

Cashier

Raising Cane's
05.2022 - 06.2022

Manager

McDonald's
05.2019 - 05.2022

High School Diploma -

Morton Ranch High School

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Destiny Williams