Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTINY WILLIAMS

Bessemer,AL

Summary

The first thing I want you to know about me is that I love to travel while working will demonstrate structure and format in the work place while getting done was needed fast and reliable, but also following the rules. I want you to understand why I love working. I love this feeling to make sure in the best shape before so I will take out all my free time to spend time with my Lord and savior. because without him, I will not be where I am in life. I am one of two daughters, the youngest, the most flexible, . the family hustler so you are in for a treat of having me work with you.

Overview

5
5
years of professional experience

Work History

Customer Service Representativ

Vector Cutc
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Assistant Manager

Cherry Hill Programs Santa Photos
11.2024 - 12.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Sever Assistant

The Inn at Death Valley Resort Lodge
07.2024 - 10.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
  • Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Facilitated team-oriented environment, assisting in training new server assistants on job duties and restaurant protocols.
  • Streamlined communication, using restaurant software to quickly update servers about table status and guest needs.
  • Optimized restaurant flow on busy nights, effectively coordinating with hosts and servers for smooth seating and service.

Camp Counselor

C5 Georgia
05.2024 - 07.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
  • Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.

Cashier

Lowe's
02.2024 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Unit Coordinator Camp Counselor

Camp Evelyn Girls Scouts
05.2023 - 08.2023
  • Plans, leads, and implements camp programs for children
  • Provides high-quality educational and recreational opportunities and enjoyable experiences for camp participants
  • Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being
  • Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
  • Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
  • Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
  • Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
  • Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
  • Facilitated smooth shift transitions by preparing detailed nursing reports and ensuring complete handover of responsibilities.
  • Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
  • Streamlined patient admissions by efficiently managing and organizing medical records.
  • Collaborated, communicated and engaged with family and support system to support client healing process.
  • Input complete and accurate patient record and identity of physician of record on computer and patient chart to facilitate appropriate routing of patient information to correct physician.
  • Improved patient satisfaction by addressing inquiries promptly, escalating concerns to relevant staff when necessary.

Photographer

Cherry Hill
11.2022 - 12.2022
  • A Photographer is a skilled professional who captures moments on film and uses images to convey stories
  • They collaborate with art teams, develop concepts, and employ various techniques to achieve desired results
  • Photographers possess expertise in shooting, editing, and maintaining photographic equipment

Hostes

Logan’s Roadhouse
07.2022 - 08.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Camp Counselor

Kid Cam Camp
05.2022 - 08.2022
  • As a Kidcam Camp Summer Camp Counselor, you will be responsible for supervising and engaging with campers, ensuring their safety, facilitating activities, and promoting a positive and inclusive camp atmosphere
  • This was my first camp counselor job after being a nanny for a while
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
  • Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.

Bakery Clerk

Publix
02.2020 - 06.2022
  • A Baker, or Pastry Chef, is in charge of preparing baked goods for sale to customers
  • Their duties include creating recipes, ordering ingredients and coordinating baking schedules to produce breads, cakes, pastries, pies, cookies and other goods
  • I started when I was 14 Turning 15 this job has taught me a lot of customers service

Barista/startbucks

Target
10.2021 - 01.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Lawson state community college - Communications

Lawson State Community College
Bessemer, AL
12.2023

Midfield Highschool -

Midfield Highschool
Midfield Alabama
12.2023

Skills

  • Multitasking
  • Taking charge when needed
  • Dance
  • Teamwork
  • Communication
  • Customer Service
  • Management
  • Leading by example
  • Data entry
  • Customer service
  • Active listening
  • Critical thinking
  • Call center experience
  • Customer relations

Timeline

Assistant Manager

Cherry Hill Programs Santa Photos
11.2024 - 12.2024

Customer Service Representativ

Vector Cutc
09.2024 - Current

Sever Assistant

The Inn at Death Valley Resort Lodge
07.2024 - 10.2024

Camp Counselor

C5 Georgia
05.2024 - 07.2024

Cashier

Lowe's
02.2024 - 05.2024

Unit Coordinator Camp Counselor

Camp Evelyn Girls Scouts
05.2023 - 08.2023

Photographer

Cherry Hill
11.2022 - 12.2022

Hostes

Logan’s Roadhouse
07.2022 - 08.2022

Camp Counselor

Kid Cam Camp
05.2022 - 08.2022

Barista/startbucks

Target
10.2021 - 01.2022

Bakery Clerk

Publix
02.2020 - 06.2022

Lawson state community college - Communications

Lawson State Community College

Midfield Highschool -

Midfield Highschool

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DESTINY WILLIAMS