Destiny Williams
Chicago,IL
Summary
Dynamic customer service professional with a proven track record at Lé Meridien Essex by Marriott, excelling in customer communication and conflict resolution. Achieved a 95% customer satisfaction rate by delivering personalized service and effectively managing inquiries. Skilled in data entry and adept at multitasking to enhance guest experiences and foster loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Lé Meridien Essex by Marriott
07.2025 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information and billing details for seamless transactions.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled guest inquiries and resolved complaints to enhance customer satisfaction.
- Increased customer loyalty with exceptional communication skills and personalized service.
Customer Support Specialist
Remote Year
06.2018 - 2021
- Maintained a 95% customer satisfaction rate by providing fast, friendly, and accurate service.
- Handled 60+ inbound calls and chats daily, resolving inquiries on billing and technical issues.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to identify recurring issues and propose effective solutions.
- Analyzed customer feedback to develop strategies for improving service quality and engagement.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
Pandion
03.2021 - 2025
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and retention.
- Documented customer interactions in CRM system for follow-up and resolution tracking.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer feedback to identify trends, contributing to service enhancement initiatives.
- Investigated and resolved accounting, service and delivery concerns.
Education
High School Diploma -
YCCS-West
Chicago, ILSkills
- Customer Communication
- Time Management
- Multitasking
- Conflict Resolution
- Data Entry
- Communication Skills
Technical Skills
- Microsoft Office (Word, Excel, Outlook)
- CRM Platforns (Zendesk, Salesforce, Zoho)
- Communication Tools (Zoom)
- Typing Speed (50 WPM)
Timeline
Front Desk Agent
Lé Meridien Essex by Marriott
07.2025 - Current
Customer Service Representative
Pandion
03.2021 - 2025
Customer Support Specialist
Remote Year
06.2018 - 2021
High School Diploma -
YCCS-West