Destiny Woods
Upper Darby,US
Summary
Experienced CSR looking to grow at Jefferson Hospital. I'm a hard working individual who believes in building long term relationships with customers and clients so they feel safe and understood. I'm currently attending online courses at East Stroudsburg to become a counselor. I've experienced the most chaotic situations and was able to handle it to the best of my ability with the skills to prioritize and multi-task in fast-paced working environment. I’m known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal
Philadelphia, US
06.2021 - 10.2024
- Serve as a general security presence to crime
- Securing the premises by staying on patrol
- Monitering surveillance equipment
- Verifying visitors
- Guarding entry points
Customer Service Representative
Davids Bridal
Philadelphia, Pennsylvania
02.2021 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Environmental Services
CHOP Hospital
Philadelphia, US
06.2019 - 06.2020
- Provide cleaning support to different departments
- Clean patient rooms
- Keeping assigned work areas cleaned
Education
Bachelor of Science - Psychology
East Stroudsburg University
East Stroudsburg, Pennsylvania06-2025
Skills
- Experienced CSR
- Great with computers
- Maintain great customer service to customers
- Great with scheduling patients/customers
Timeline
Security Officer
Allied Universal
06.2021 - 10.2024
Customer Service Representative
Davids Bridal
02.2021 - 10.2023
Environmental Services
CHOP Hospital
06.2019 - 06.2020
Bachelor of Science - Psychology
East Stroudsburg University