DESTINY WRIGHT
Charlotte,NC
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Call Center Customer Service Representative
TTEC Services
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Answered over 90 calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer account discrepancies and concerns.
Cashier
Old Navy
04.2021 - 09.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
Warehouse Packer
Amazon
09.2020 - 01.2022
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
Shopper
Walmart
09.2019 - 03.2021
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
Education
High School Diploma -
10.2021
Skills
- Detailed Evaluations
- Customer Support
- Good Listening Skills
- Information Updates
- High-Volume Environments
- Call Controlling
- Written and Oral Communications
- Till Counting
- Customer Inquiries
Timeline
Call Center Customer Service Representative - TTEC Services
04.2021 - Current
Cashier - Old Navy
04.2021 - 09.2022
Warehouse Packer - Amazon
09.2020 - 01.2022
Shopper - Walmart
09.2019 - 03.2021
Stewart Creek High School - High School Diploma,