Destiny Wright
Middle River,MD
Summary
Proactive professional with experience executing quality care in high-pressure situations. Deep knowledge the field and outstanding team communication skills. Proudly demonstrated commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Wise Avenue Fire Department
Dundalk, MD
11.2018 - Current
- Organized and maintained records of volunteer hours and donations.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
Patient Service Representative
Patient First
Baltimore, MD
10.2022 - 12.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Inputted patient demographic data into electronic health record system.
Phlebotomist
Rescuing Hearts
Baltimore, MD
06.2018 - 08.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
Education
Emergency Medical Technician - Emergency Services
Baltimore City Community College
Baltimore, MD08-2024
High School Diploma -
Dundalk High School
Baltimore, MD06-2011
Some College (No Degree) - Nursing
The Community College of Baltimore County
DundalkSkills
- Computer Skills
- Cardiopulmonary Resuscitation
- Medical emergencies
- Patient Stabilization
- Safe Driving
- Medical Recordkeeping
- Direct Patient Care
- Patient Transport
- Respiratory assessment
- Customer Service
- Organizational Leadership
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians.
- Phlebotomy Technician Certified (PTC) – National Phlebotomy Association.
- HIPAA Compliance Certification – Various Accredited Providers.
- Bloodborne Pathogens Certification - American Red Cross or National Safety Council.
Timeline
Patient Service Representative
Patient First
10.2022 - 12.2023
Volunteer
Wise Avenue Fire Department
11.2018 - Current
Phlebotomist
Rescuing Hearts
06.2018 - 08.2022
Emergency Medical Technician - Emergency Services
Baltimore City Community College
High School Diploma -
Dundalk High School
Some College (No Degree) - Nursing
The Community College of Baltimore County
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