Destiny Ybarra
Lubbock,TX
Summary
Dynamic customer service professional with a proven track record at Envoy Airlines, adept at problem resolution and de-escalation techniques. Recognized for enhancing customer satisfaction through effective communication and empathetic support. Skilled in payment processing and multitasking, consistently delivering exceptional service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Ramp/ Customer Service Agent
Envoy Airlines
08.2024 - Current
- Provided exceptional customer support, resolving inquiries efficiently and accurately.
- Assisted passengers with check-in processes, ensuring smooth experiences at the airport.
- Managed ticketing systems, processing transactions while adhering to company policies.
- Trained new staff on customer service protocols and system navigation for seamless onboarding.
- Handled escalated issues professionally, striving for positive resolutions and customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Team Member
Rosa’s Cafe
08.2022 - Current
- Teamed up with staff to optimize service processes in high-demand times.
- Developed tactics to increase table turnover speed, preserving high standards.
- Handled cash transactions accurately, ensuring accountability in daily sales reports.
- Resolved customer complaints promptly, fostering positive relationships with residents and families.
Associate
Walmart
08.2024 - 02.2025
- Executed quality assurance protocols to ensure compliance with industry standards and regulations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
Crew Member
Bruams
05.2024 - 08.2024
- Provided exceptional customer support, resolving inquiries efficiently and accurately.
- Assisted passengers with check-in processes, ensuring smooth experiences at the airport.
- Managed ticketing systems, processing transactions while adhering to company policies.
- Collaborated with team members to maintain high service standards during peak travel times.
Server
Holiday Retirement
08.2020 - 11.2021
- Efficiently managed food and beverage orders, coordinating with kitchen staff.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Delivered exceptional customer service, ensuring guest satisfaction and comfort.
Education
High School Diploma -
Monterey High School
Lubbock, TX05.2023
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Customer complaint resolution
- De-escalation techniques
- Payment processing
- Upselling
- Information verification
- Delivery tracking
- Multitasking and organization
- Decision-making
- Task prioritization
Timeline
Ramp/ Customer Service Agent
Envoy Airlines
08.2024 - Current
Associate
Walmart
08.2024 - 02.2025
Crew Member
Bruams
05.2024 - 08.2024
Team Member
Rosa’s Cafe
08.2022 - Current
Server
Holiday Retirement
08.2020 - 11.2021
High School Diploma -
Monterey High School