Destiny Zabala
The Bronx,NY
Summary
Dynamic professional with a proven track record at Midtown Community Justice Center, adept in community integration and superior communication. Skilled in peer support and community navigation. Excel in problem resolution and peer advocacy. Demonstrated success in enhancing community relations and achieving individual employment goals, reflecting a dedicated commitment to impactful service.
Overview
9
9
years of professional experience
Work History
Community First Navigator
Midtown Community Justice Center
04.2023 - Current
- Managing caseload, cross team collaboration to better service individuals experiencing homelessness, court involved, and/or mental disability
- Collaborate closely with team members, attend weekly meetings to achieve client individual personal goals and the development of appropriate case plans to meet their needs and discuss the progress of individuals served
- Contact local organizations and forging community relations in developing support and social skills strategies to successfully integrate individuals back into the community
- Provide case management services to identify immediate needs of a participant and refer to free or low-cost community resources and services
- Conduct outreach in collaboration with housing specialists, mental health support sites and harm-reduction services
- Assist clients in applying to benefits such as NYC care, Health Insurance, SNAP, Cash Assistance and other programs in the organization
Assistant Manager - HR
Neighbors Home Care
05.2020 - 06.2021
- Processed and reviewed employment applications to evaluate qualifications or eligibility of applicants
- Coordinated new hire orientations, including extensive background checks, SSN verifications, SAM, oig, omig, I9 etc.
- Conducted recruitment and posting of job vacancies and posted on various websites to attract new candidates
- Scheduled, Administered, scored, and reported daily Pre-employment exams
- Communicated company policies and practices to new employees in consistent and accurate manner
- Coordinated home health training program by recruiting potential hires, keeping track of candidates using personal spreadsheets, preparing materials, and updating candidates' files
- Updated employee information pertaining to HRIS system and maintained records for employee files
- Maintained confidential employee information and records to include but not limited to new hire paperwork, terminations, i9, w4, Criminal History Record check and other personal info.
- Entered Trainee and Employee Data into HCR website per HCR policy
- Completed requests for employment and certificate verifications
- Gathered documentation and supervised In-Service classes
HR Assistant/Receptionist
Neighbors Home Care
01.2016 - 05.2019
- Operate telephone switchboard to answer, screen, or forward calls providing information, taking and messages or scheduling interviews
- Greet persons entering establishment determine nature and purpose of visit, and or escort to specific destinations
- Schedule interviews and maintain office calendar
- File and maintain employee records
- Schedule space and equipment for orientations and in-services and prepare list of participants
- Coordinated new hire orientations, including extensive background checks, SSN verifications, I9 etc.
- Created job descriptions and posted on various websites to attract new candidates
- Scheduled, administered, scored and reported daily Pre-employment exams
Intake Specialist
Morgan & Morgan Law Firm
07.2015 - 09.2015
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Complete forms in accordance with company guidelines
- Schedule and confirm appointments for clients, customers, or supervisors
- Conduct searches on internet to find needed information
Intake Coordinator
Tremont Social Gardens
01.2015 - 06.2015
- Responsible for coordination of daily intake
- Coordinated intake referrals for home care services
- Collaborating with case managers, RNs, and staff
- Insurance case management
- Utilizing planning, facilitation, advocacy, and authorization of covered
- Plan services to meet member's health needs, while promoting quality
- Cost-effective outcomes
- Closely communicates and collaborates with primary care practitioners, family members, informal care givers
- Assist enrollment/eligibility unit with:
- Medicaid/Medicare eligibility verification, referrals, application management and follow-up,
- Recertification support, and LDSS/HRA liaison
- Activities
- Knowledge of MLTC
- Communicate with members and their families regarding information about MLTC services
Education
Certification - Chronic Homelessness
CUCS Training Institute
New York, NY06.2024
Certification - Spirit And Practice of Motivational Interviewing
The Academy of Community Behavioral Health
New York, NY07.2023
Certification - Essential Communication Skills
American Peer Society
New York, NY04.2023
Skills
- Problem resolution ability
- Superior Interpersonal skills
- Motivational Interviewing
- NYS Benefits familiarity
- Community resources specialist
- Community Engagement
- Human services professional
- Dedicated peer advocate
- Schedule management
- Problem resolution
- Communication
- Critical Thinker
- Active Listening
- Social Perceptiveness
- Excellent Attention to Detail
- Building Rapport
- Crisis Intervention
- Case Management
- Resource Referral Specialist
- Community Justice advocacy
- Onboarding Management
- Client Centered Support
Accomplishments
Peer Advocacy
- Outreach Worker with 1 year of experience providing support to vulnerable individuals in a variety of settings. Skilled in crisis management, community engagement and outreach programs.
Onboarding
- Play a key role in participating in hiring processes and coordinating placement for Navigator students.
Asylum Seeker Support/Integration
- Handled Clients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Built an extensive network of resources with the support of MOIA and local organizations in support of recent migrant arrivals
Timeline
Community First Navigator
Midtown Community Justice Center
04.2023 - Current
Assistant Manager - HR
Neighbors Home Care
05.2020 - 06.2021
HR Assistant/Receptionist
Neighbors Home Care
01.2016 - 05.2019
Intake Specialist
Morgan & Morgan Law Firm
07.2015 - 09.2015
Intake Coordinator
Tremont Social Gardens
01.2015 - 06.2015
Certification - Chronic Homelessness
CUCS Training Institute
Certification - Spirit And Practice of Motivational Interviewing
The Academy of Community Behavioral Health
Certification - Essential Communication Skills
American Peer Society
Similar Profiles
Nurallah AlawsajNurallah Alawsaj
Program Manager at Midtown Utica Community CenterProgram Manager at Midtown Utica Community Center
Reyna Lona-CastroReyna Lona-Castro
Outreach & Enrollment Specialist at Midtown Community Health CenterOutreach & Enrollment Specialist at Midtown Community Health Center
Judith DiazJudith Diaz
Medical Assistant at Midtown Community Health CenterMedical Assistant at Midtown Community Health Center
Laisha GerbacioLaisha Gerbacio
Intern at South Bronx Community Charter High SchoolIntern at South Bronx Community Charter High School
Mahamadou Saho JibouMahamadou Saho Jibou
Dishwasher at Hard Rock CafeDishwasher at Hard Rock Cafe