Destiny Acevedo

•Educated customers about various cannabis products, enhancing their overall experience.

• Stay compliant with the Cannabis Control Commission (CCC).

•Transported and safely delivered items, preventing damage or loss.

•Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.

•Inspected vehicle and maintained gas and oil levels.

•Obeyed traffic laws and follow established traffic and transportation procedures.

•Handle customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

•Processed payments by accepting cash, and debit card payments.

•Submitted receipts and cash count to dispatch at the end of each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Clearing and cleaning tables as well as stocking necessities needed.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Answered customers' questions, recommended items, and recorded order information.
• Memorized menu items, along with alcoholic beverages

• Operated POS terminals to input customer orders and accept payments in a timely efficient manner.
• Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
• Suggested wine pairings to go with specific menu items.
• Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
• Provide excellent table service to 40+ patrons a night by maintaining knowledge of all menu items, including beverages and wines.
• Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
• Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
• Trained new servers on fine dining etiquette and company standards, improving overall team performance.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
• Supported special events such as weddings, baby showers or corporate functions, executing flawless service tailored to unique requirements.
• Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
• Rolled silverware, set up tables and polished glassware and silverware.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Used POS system to accurately enter orders and process payments.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and drive thru with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Made and served food such as bagels and sandwiches to customer needs.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.