Destiny Barron
Nanny/Customer Service
Ft. Pierce,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Special Needs Nanny
Self-employed
Ft. Pierce, FL
06.2016 - Current
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Took photos of special moments throughout babysitting sessions.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Provided positive reinforcement through rewards systems for good behavior.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Assisted with homework, tutoring and school projects as needed.
- Monitored children's progress, documenting changes in behaviors or physical abilities as necessary.
- Encouraged social interaction between peers through organized playtime activities and outings.
- Provided emotional support to the family by offering advice and guidance on how to best manage their child's medical condition.
- Assisted children with special needs in activities of daily living such as dressing, toileting, and grooming.
- Supported parents in providing a safe environment for their child through behavior management techniques.
- Created a nurturing atmosphere that was conducive to learning new skills while encouraging independence.
Customer Service Representative
Cumberland Farms
Ft. Pierce, Florida
07.2021 - 08.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Speedway Gas Station
Port Saint Lucie, Florida
06.2019 - 07.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL05-2019
Skills
- Sign language proficiency, specifically ASL (American sign language)
- First-aid and CPR
- Multitasking
- Product Knowledge
- Conflict Resolution
- Positive and professional
- Customer Complaint Resolution
- Seizure Management
- Food Preparation and Service
- Caring and Responsible
- Special Needs Care
Timeline
Customer Service Representative
Cumberland Farms
07.2021 - 08.2022
Customer Service Representative
Speedway Gas Station
06.2019 - 07.2020
Special Needs Nanny
Self-employed
06.2016 - Current
High School Diploma -
Fort Pierce Central High School