Destiny Castillo
Summary
Experienced in the hospitality industry, dedicated to delivering exceptional customer service and creating memorable dining experiences. Proficient in menu knowledge, order accuracy, and maintaining a positive attitude. Excels in multitasking and building rapport with patrons. Thrives in collaborative team environments. Seeking an opportunity to contribute expertise to a company that values exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Ruth's Chris Steakhouse
10.2021 - Current
- Execute daily menu presentations and share distinguished knowledge of premium cuts of steak and other menu items.
- Learned hand craft cocktails and suggested wine and entrée pairings, focusing on high-margin items to increase sales, as well enhancing guest dining experiences.
- Successfully served meals with 100% accuracy, performing proper etiquette and display for guest.
- Strategically timed check-ins with guest for satisfaction with meals after delivery, taking action to correct any problems.
- Maintained exceptional and unforgettable service, offered guest outstanding experience to insure and foster repeat business.
- Recognized as top performer in restaurant and mentioned by name in reviews and shop reports.
Server
Yamashiro
02.2019 - 10.2021
- Greeted guests promptly after seating and answered questions about menu items, making recommendations upon request.
- Memorize over 30 menu items and rotating specials in order to give customized recommendations to guest.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served appetizers, delivered entrees, opened and poured wine tableside for each guest.
- Formally trained new hires on menu items, computer systems, company standards, and customer service expectations.
Server
Stevens Steak & Seafood House
01.2018 - 02.2019
- Presented menus to patrons, efficiently served guest in 5-table section.
- Communicated product knowledge to at least 100 customers on a daily basis.
- Ran food from chefs kitchen and displayed food on table in proper etiquette and display for guest.
- Created a positive customer service experience in a fast paced environment.
- Managed more then $5,000 in gross revenue/tips on a weekly basis.
Bartender
Ace Hotel
11.2016 - 01.2018
- Prepared custom cocktails, wine, craft beer to 400-500 patrons per night.
- Studied and memorized 75+ popular and custom cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guest.
- Maintained a clean, organized, and well-stock bar area by managing inventory, wiping down surfaces, loading/unloading dishes, and replenishing fresh ingredients.
- Handles and processed $5,000+ in transactions per shift including credit, debit, and cash payments.
- Checked identification to enforce age requirement for alcoholic beverages. Monitored guests for intoxication, contributing to safe and welcoming environments for all patrons.
Hostess
Luminarias Restaurant
02.2016 - 04.2018
- Warmly greeted and escorted guest to their assigned tables seating 200-500 patrons per shift.
- Presented menus and daily specials to seated guest while ensuring they had napkins, water, and silverware.
- Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service.
- Coordinated 50-150 reservations per shift using online, phone, and email reservation systems.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Human Development
Cal State LA
Monterey Park, CA04.2018
High School Diploma -
East Los Angeles Performing Arts Academy Magnet
Los Angeles, CA01-2014
Skills
- Customer Service
- Communication
- Menu Knowledge
- Sales expertise
- Mixology
- High-Volume Dining
- POS Systems
- Multitasking
Certification
- Food Safety Certification
- Responsible Service of Alcohol
- Customer Service Training
- ServSafe
Timeline
Server
Ruth's Chris Steakhouse
10.2021 - Current
Server
Yamashiro
02.2019 - 10.2021
Server
Stevens Steak & Seafood House
01.2018 - 02.2019
Bartender
Ace Hotel
11.2016 - 01.2018
Hostess
Luminarias Restaurant
02.2016 - 04.2018
Human Development
Cal State LA
High School Diploma -
East Los Angeles Performing Arts Academy Magnet
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