Destinyelizabeth Adenekan
Notre Dame,IN
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
2
2
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
08.2022 - Current
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new employees in groups and in one-on-one scenarios.
- Promoted additional items with beverages, increasing store sales.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
Associate/Trainer
Ross Dress For Less
11.2021 - 08.2022
- Maintained effective, consistent communication with managers, peers and other resource groups.
- Assisted in monitoring trainee performance to identify gaps in training.
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Conducted assessments of employee understanding and performance.
- Demonstrated correct procedures and compliance with standards at all times.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Associate/Hostess
Fazolis
06.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Answered phone calls to take orders, give information and document reservations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Delivered pick-up and curbside orders to guests.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2023
Skills
- Plates Presentation
- Sandwich Preparation
- Sales Expertise
- POS System Operations
- Coffee Machinery
- Brand Loyalty
- Specialty Beverages Knowledge
- Coffee Expertise
- Cash Register Operation
- New Hire Training
- Health Code Compliance
- Food Preparation and Safety
- Attention to Detail
Languages
Spanish
Limited Working
Timeline
Barista/Barista Trainer
Starbucks
08.2022 - Current
Associate/Trainer
Ross Dress For Less
11.2021 - 08.2022
Associate/Hostess
Fazolis
06.2021 - 12.2021
High School Diploma -
Ben Davis High School