Destiny Esqueda
Brea,CA
Summary
Calm and level-headed in all types of situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Host
Olive Garden Restaurant
02.2023 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Completed daily side work and opening and closing duties without fail.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Store Attendant
Shell Gas Station
01.2018 - 01.2021
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
Cashier/Barista
McDonald's
01.2015 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
Fullerton College
Fullerton, CA2025
High School Diploma -
Brea-Olinda High School
Brea, CA06.2017
Skills
- Order Accuracy
- Coaching and Mentoring
- Customer Service
- Serve Food
- Assist Customers
- Troubleshooting
- Guest Interaction
- Critical Thinking
- Guest Accommodations
- Billing and Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Host
Olive Garden Restaurant
02.2023 - 05.2023
Store Attendant
Shell Gas Station
01.2018 - 01.2021
Cashier/Barista
McDonald's
01.2015 - 01.2017
Fullerton College
High School Diploma -
Brea-Olinda High School