Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Marie Valvo

Ocala,FL

Summary

Resourceful Facilitator known for high productivity and efficient task completion. Specialize in effective communication, problem-solving strategies, and group management techniques. Excel in leadership, adaptability, and empathy, ensuring smooth facilitation and positive outcomes in diverse group settings. Possess ability to create engaging environments that foster learning and collaboration.

Overview

11
11
years of professional experience

Work History

Horse Facilitator

Rancho Reposo
Morriston, FL
01.2025 - 07.2025
  • Managed feeding schedules according to individual dietary requirements of each horse.
  • Attended competitions and shows as part of team duties when required.
  • Loaded hay bales into storage areas.
  • Organised horse transportation between shows and events when required.
  • Maintained a clean and safe stable environment for the horses.
  • Provided daily exercise for the horses including riding, lunging, turn out and hand walking.
  • Instructed riders on basic equine health care practices such as cleaning hooves.
  • Assisted with farrier visits, vaccinations and worming programmes.
  • Checked fences regularly for damage or loose boards which could cause an injury to the horse or rider.
  • Cleaned tack after each use ensuring it was in good working order.
  • Developed relationships with suppliers to ensure access to quality hay, grain, veterinary care, equipment parts and other supplies.
  • Organized and maintained horse farm operations, including scheduling feedings, cleaning stalls, and managing staff.
  • Created marketing materials to promote services offered by the horse farm.
  • Provided water, food, vaccinations, and healthcare for livestock.
  • Followed safety protocols when operating tools and equipment.
  • Conducted regular inventory of feed and supplies, coordinating restock as necessary.

Inside Sales Representative

Custom Window Systems
Ocala, FL
01.2019 - 08.2019
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Solicited feedback from customers on product features and service levels.
  • Assisted in resolving customer complaints in a prompt manner.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
  • Coordinated with logistics team to ensure timely delivery of products to customers.
  • Followed up on pending orders and inquiries in a timely manner.
  • Contacted new and existing customers to discuss product and service solutions.
  • Expedited customer orders for quick delivery and to promote satisfaction.

Front Desk Supervisor

Country Inns & Suites
Ocala, FL
06.2018 - 01.2019
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Provided support to guests with check-in and check-out procedures.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Monitored staff performance and provided feedback when necessary.
  • Resolved customer complaints promptly and efficiently.
  • Tracked inventory of supplies needed for the front desk area.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Processed payments for all guest transactions accurately and efficiently.
  • Resolved billing disputes in an efficient manner while keeping customer satisfaction as top priority.
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Updated guest profiles on computer systems as needed with current contact information.
  • Monitored security cameras throughout the night shift to ensure safety of guests and staff members.

Sales Manager

Stallion Wear Apparel
Ocala, FL
06.2014 - 01.2018
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Established relationships with key clients, while maintaining existing customer base.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Identified and developed new markets for products or services.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, WA
06-2016

Skills

  • Equine care
  • Feeding management
  • Event organization
  • Health monitoring
  • Marketing coordination
  • Customer relationship management
  • Sales strategies
  • Problem solving
  • Staff supervision
  • Time management
  • Conflict resolution
  • Data analysis
  • Team collaboration
  • Business administration
  • Staff management
  • Fundraising
  • Community outreach

Timeline

Horse Facilitator

Rancho Reposo
01.2025 - 07.2025

Inside Sales Representative

Custom Window Systems
01.2019 - 08.2019

Front Desk Supervisor

Country Inns & Suites
06.2018 - 01.2019

Sales Manager

Stallion Wear Apparel
06.2014 - 01.2018

High School Diploma -

Oak Harbor High School